- Generated accurate documentation for parts in spreadsheets (stats: 23K+ parts, $40+ million)- Collaborated with team members to store inventory in appropriate locations with accurate records

- Conducted a literature review in collaboration with team to compile 100’s of peer-reviewed articles- Synthesized complex research findings into topic areas in Microsoft Excel for analysis- Analyzed dozens of articles for relevant findings and developed a research survey out of results

- Provided excellent customer service to recurring clients and pro bono clients- Created personalized contracts outlining the scope of services offered- Managed the development and execution of marketing initiatives on various social media platforms

- Facilitated dozens of educational classes each week with exceptional time management skills- Provided clear and precise instructions to students for effectively meeting semester performance goals

- Received and processed 1K+ customer orders from purchase order to final invoice- Generated documentation for domestic and international shipments to the US, Europe and Brasil; commercial invoices, CERS, packing slips, BOL, etc.- Prepared inventory reports for production planning meetings focused on forecast and inventory management; negotiated with overseas satellite branch and in-house production team to manage demand with production capabilities- Scheduled carriers for order pickup and coordinated with logistics counterpart to load correct skids

- Managed a high-volume call load with excellent customer service; scores over 95% in call quality- Booked customer reservations, processed change requests and cancellations- Utilized skills in conflict resolution with customers upset by refund and cancellation policies

- Provided professional and friendly customer and consultant service in retail stores- Built a foundation of trust with customers which resulted in monthly recurring sales- Assisted in the training of new employees to lead results-oriented conversations with clients