Sarah Sehl, P.Eng Email & Phone Number

Halifax, Nova Scotia, Canada

● "Translated" between internal business users across departments and levels of leadership and technical teams for Salesforce change initiatives as part of the Salesforce Center of Excellence. ● Elicited business requirements from stakeholders, wrote user stories, acceptance criteria, functional and system requirements in Jira and project scope documentation in Confluence. ● Mapped current and future state business processes in Lucidchart. ● Monitored the status of work items and supported testing to ensure epics and user story outcomes met business expectations.● Functioned as a Project Manager for operational projects. Strategic projects were performed in partnership with the Transformation Office (PMO). ● Managed up to 5 active projects at a time, completing 21 over 2023. Priority and resource availability changed often and so adaptability and engagement with stakeholder and technical teams were paramount to success. ● Mentored the other BAs, led a 6 weekly leadership group for a cohort of 8 people in the Frontline Leader Impact course, co-hosted monthly trivia games for the Information Systems department, and was a member of BeyondGiving (charitable employee resource group).● Awarded a Certificate of Excellence for my "outstanding dedication to delivering first class results throughout 2022", Jan 2023. ● Obtained the Salesforce Certified Business Analyst and Entry Certificate in Business Analysis (IIBA) certifications. ● Projects ranged in scope from minor layout updates to major initiatives, such as correcting bugs in the Calendly-Salesforce integration to ensure Professional Services could modify customer bookings without disruption, or, updating the data sync between Salesforce, ServiceNow and the new Identity Security Insights product so it was fully functional to customers upon its on-time launch (which ultimately discovered a major Okta breach!). ● Lay-off was due to department restructuring and not performance related.

Halifax, Nova Scotia, Canada

● Elicited business requirements from stakeholders, documented business process and scope, wrote user stories and acceptance criteria and tracked epics through development in Azure DevOps.● Continuously engaged business stakeholders across departments and levels of leadership and technical team to drive Salesforce and ServiceNow work forward once prioritized. ● Led bi-weekly prioritization of the Salesforce request backlog, negotiating with leaders from each of the Sales-adjacent departments.● Mentored the other BAs. ● Projects ranged in scope from simple layout updates for users to larger implementations such as designing a FedRAMP-compliant data sync between Salesforce and the FedRAMP instance of ServiceNow, or, the creation of a dynamic dashboard in Salesforce for Sales to access customer account data. ● Presented general onboarding information and acted as a mentor over 3 months to new employees who joined the company in November 2022. Also a member of BeyondGiving. ● Obtained Frontline Leader Impact certification in preparation for becoming a Team Lead, and was the first in my cohort to complete the course work.

Halifax, Nova Scotia, Canada

● Elicited business requirements from stakeholders, documented business processes, crafted user stories and tracked initiatives through development in Azure DevOps. ● Continuously engaged business stakeholders and technical teams to drive ServiceNow initiatives forward, and tracked the status of epics to ensure their timely completion.● Led bi-weekly backlog prioritization, negotiating with leaders in Customer Support-adjacent departments. ● Projects ranged in scope from simple layout updates to larger initiatives such as designing the FedRAMP-compliant instance of ServiceNow for providing support to US Federal customers.● Obtained Professional Industrial Engineer designation.

Halifax, Nova Scotia, Canada

● Elicited business requirements from stakeholders, documented business processes, wrote user stories and acceptance criteria for change requests in ServiceNow. ● Tracked epics through development in Azure DevOps, continuously engaging business stakeholders and technical teams to ensure outcome expectations and timeline were met. ● Self-assigned and performed minor admin tasks from the backlog in ServiceNow using JavaScript. ● Led bi-weekly backlog prioritization, negotiating with leaders of Customer Support-adjacent departments. ● Projects ranged in scope from simple layout updates to larger implementations such as implementing a knowledge-base for internal Customer Support documentation.● Obtained the Certified Associate in Project Management (PMI) certification.

Bedford, Ns

● Contracted to the Bell-Aliant Access Engineering Process and Support team. ● Developed the Atlantic trial of Click (resource management software), input daily Implementation Team performance data to illustrate use, interviewed users of existing alternative software to identify business requirements and collect feedback, and presented outcomes and gap analysis to management of varying levels. Based on trial results, recommended to instead focus on improving the existing tool.● Assessed the current process of recovering liability funds when utility poles are damaged in the Atlantic region by examining current workflow documentation and performance metric data, interviewed process stakeholders, and identified information gaps and process inefficiencies. ● Updated the current process documentation of recovering liability funds when utility poles are damaged in the Atlantic region (process guide and process maps) to match the actual current workflow and document suggested future-state design determined through interviews and assessment of counterpart processes in Ontario and Quebec. ● Presented and compared the current processes for recovering liability funds for damaged utility poles in Atlantic, Ontario, and Quebec to Senior Leadership, highlighting the suggested future-state process for Atlantic to more closely resemble the more efficient processes of the other regions. ● Lead sprint and scrum meetings, and prepared process maps, project documentation, and input form deliverables for a project to establish contractor onboarding and offboarding processes, culminating in presentations made to senior management and business user groups.

Halifax, Ns

● Researched long term care linen inventory management best practices, analyzed usage data, interviewed and observed staff in various roles, and presented findings and made recommendations to LTC leaders to support the creation of a pilot project to reduce annual linen loss in facilities. ● Performed a time study to determine the average time between clients ordering and receiving food in a facility dining room to assess performance in response to client satisfaction survey feedback. ● Analyzed client satisfaction survey response rates and researched survey best-practices for future surveys. ● Researched and analyzed paper inventory management to determine pilot solutions to reduce expense without sacrificing quality or availability to clients and staff. ● Reviewed existing Lean Six Sigma training programs and Shannex's Quality Improvement Project framework content and created a sample curriculum for use in regional leadership training. ● Observed production kitchen staffing and work flow to assess efficiency and allocation of resources.

Amherst, Ns

● Interviewed contractors for parking lot painting, modeled the parking lot in AutoCAD, and collected quotes. ● Created equipment preventative maintenance work orders and communicated fleet status to management, as well as technical availability and statistical well analysis KPIs. ● Researched the facility’s exposed pipes and ordered applicable ANSI Standard labels. ● Developed the bagger machine preventative maintenance program through calculating the mean time between historic interventions, researching best practices, recommended a maintenance frequency schedule to avoid unplanned downtime to the production line.● Analyzed waste management invoice data to determine monthly and annual facility expenses. ● Redesigned the shipping office area by taking measurements, creating new layouts in AutoCAD to address workflow concerns, and receiving feedback from stakeholders on suggested designs.

Moncton, Nb

● Graphed daily utility metrics over time to determine energy expenditure trends based on production line schedules to identify potential energy savings at the facility. ● Interviewed machine operators to document standard operating procedures and checklists for their roles. ● Produced a weekly update presentation for machine operators and management on facility performance data, safety tips, and news. ● Documented reported machine defects into work-orders. ● Presented to supervisors and updated national company utility metric documents on behalf of the Moncton facility. ● Conducted a time study of staffing in the mixing room, assessing the request to hire additional workers, presenting observations and data visualizations to management with recommendations.