- Perform strategic data analyses and provide insight to drive business performance- Act as a business relationship liaison between internal and external support teams- Proactively identify emerging customer needs with recommended implementation strategy- Leverage past Customer experiences to facilitate future process improvement via Lean Six Sigma methodologies

- Spearheaded productivity improvement initiatives to decrease service costs by $5 million+ annually, from concept generation through implementation and reporting - Lead and supported global cross-functional strategic projects to improve profitability and internal/external customer satisfaction- Facilitated idea-generating and planning workshops utilizing project management and Six Sigma concepts- Prepared and delivered executive level presentations and reports

- Managed the administration of commercial operations for the organization- Generated cost models and led pricing discussions for new components- Assisted in the management of financial business models and planning- Prepared board level presentations

- Organized and implemented the disassembly, inspection, repair and reassembly of turbines and generators- Traveled 200-250 days a year to complete appx. 3-6 projects at customer sites around the United States - Supervised technicians and contractors for duration of each project- Acted as on-site liaison between the customer and company- Ensured the prioritization of safety and quality while remaining cognizant of project schedule and cost

- Field Procedure Updates- Process Mapping- Database Updates- Project Management