Sarah Smith Email & Phone Number

Ostrava, Moravia-Silesia, Czechia

• Proactively executes solutions to escalated operational HR issues by determining a root cause and implementing the resolution. • Provides excellent customer service through active listening, advocacy, consultative and counseling support, and remediation of concerns. • Partners with internal and external parties for efficient and thorough resolutions. • Serves as the point of contact for all escalated Payroll inquiries and communicates payroll changes to the rest of the department.

Northbrook, Il

• Investigated and problem solved nation-wide employee and manager issues through system navigation, counseling on HR Policy, payroll explanation, vendor referral and operational consultation. • Equiped employees to navigate HR processes by proactively providing resources, education and counsel to prevent escalations and future contacts. • Provided customer service through empathy, active listening, and counsel on an average of 530 monthly interactions.• Scheduled and conducted exit interviews for employees transitioning out of the company.• Improved departmental procedures and customer experience by participating in additional projects and submitting improvements and suggestions.

Warsaw, In

• Coordinated, managed and maintained schedules for approximately 30 clients and 45 caregivers.• Recruited, hired, trained and supervised approximately 45 part-time employees at any given time.• Created forms, procedures, and manuals for processes such as documentation sheets, training logs, and office procedures, including the development of a new customer follow-up system.• Developed the company’s first quarterly newsletter and contributed to the website and social media.• Resolved client and employee complaints and concerns, and implemented plans based on feedback.• Assisted the with development of the newly established sister company, Seasons CareHome, founded in 2014.

Northern Indiana

• Provided supportive care services that enabled geriatric clients to stay in their homes as long as possible. • Facilitated group activities in the adult day center for a broad spectrum of clients. • Encouraged independence while assisting clients with dementia, memory loss, and physical disability. • Assisted with household duties, personal hygiene, transportation, and companionship.

Winona Lake, In

• Maintained a healthy living environment for two children, ages 1 and 3, while providing for their emotional, social, and physical needs, including housekeeping, nutritious meal preparation, and a structured schedule. • Collaborated with parents about disciplinary problems and ways to promote holistic development for the children. • Fostered exploration and learning through activities, outings, education, and recreation

Winona Lake, In

• Interacted and cared for needs of children, ages 2 to 8, in groups ranging from one to fifteen at one time. • Coordinated activities, including playtime, music time, reading, crafts, and games. • Maintained a structured schedule that promoted order and safety for all children. • Fostered relationships with children and parents from diverse cultural backgrounds.

Czech Republic

• Co-led a team of five people in the Czech Republic.• Promoted, organized, and operated conversational English camps across the Czech Republic. • Provided English class training and cross-cultural training for American teams. • Acted as a liaison for Czech teams and American teams for the facilitation of English Camps. • Planned and taught conversational English lessons for beginner to intermediate students.

Czech Republic

• Promoted, organized, and operated conversational English camps across the Czech Republic. • Provided English class training and cross-cultural training for American teams. • Acted as a liaison for Czech teams and American teams for the facilitation of English Camps. • Planned and taught conversational English lessons for beginner to intermediate students.

Czech Republic

• Promoted, organized, and operated conversational English camps across the Czech Republic. • Provided English class training and cross-cultural training for American teams. • Acted as a liaison for Czech teams and American teams for the facilitation of English Camps. • Planned and taught conversational English lessons for beginner to intermediate students.

Winona Lake, In

• Cleaned and kept up the dining room and kitchen. • Monitored the food lines and filled when necessary. • Participated in food preparation.

Ottawa, Il

• Greeted customers when they came into the restaurant. • Seated customers and made arrangements for them. • Assisted the servers in bussing tables and cleaning. • Participated in food preparation. • Answered the phone and took carry-out and delivery orders.