Sarah Smith Email & Phone Number

Sydney, New South Wales, Australia

Sydney, Australia

Sydney

• Answer and direct all incoming calls on a busy switchboard.• Dealing with queries and complaints for customers and staff.• Provide outstanding customer service for a varied customer demographic.• Follow up ongoing complex customer queries.• Train and support new employees by providing mentoring and guidance. • Ability to read, interpret and communicate store policies.• Coordinate staff breaks for the Apparel department.• Source replacement staff for shift coverage.• Multitask and achieve set goals in a busy and dynamic environment.• Write and deliver store announcements including specials.• Maintain security within my department.

• Created maintenance and repair orders for DHA properties.• Scheduled inspections and appointments for Property Managers.• Maintained property and client online databases.• Communicated with clients via post, telephone and e-mail.• Drafted property repair reports to clients.• Performed office administrative duties such as filing, archiving, printing and copying using Microsoft Office systems. • Assisted both Rental Assistance and Property & Tenancy teams in achieving set performance quotas during peak yearly period.

Education record

Education record