In my role as Head of Account Management Talent Solutions at The Access Group, I have successfully led a team to achieve 4 presidents clubs and 8 High Achievers award lunches. I have been instrumental in helping individuals consistently exceed targets and deliver exceptional results. I work with closely with Customer Success to ensure all customer needs are exceed and have been part of the Senior Leadership team setting the direction for the division. This is while fulfilling a player/manager role working with our enterprise customers to ensure strong relationships are maintained and grown. Additionally, I have been recognised with nominations for 'Making Access Better Every Day', 'Helping You To Be You', and 'The Captain'.

Bringing together the Digital Learning and Compliance teams I took responsibility to organise and manage the three separate teams that were coming together through acquisition, while delivering an individual target. I managed a book of 100 accounts, including the largest enterprise customers through a transition from Unicorn Training to Access - this included retaining customers while moving them between legacy systems and Access solutions - re-contracting customers and up-selling and cross-selling where there was opportunity. Leading with a consultative sales process I was able to navigate difficult conversations with multiple stakeholders and although I was not able to retain 100% of customers the growth I achieved on the overall book meant I consistently hit targets. Once I had identified successful ways of working I embedded processes across the wider team including an account review structure, key data points to review and standard ways or working with the customer success and support team. I also set up projects with onboarding and implementation to ensure smooth launches for new customers.

Proud to lead an expert team who provide professional development, learning, and compliance solutions for our customers.

No matter what your eLearning needs, Unicorn listen to what you need and deliver an innovative solution just right for you. To make your life easier, Unicorn can deliver it on their own award-winning learning & performance platform, SkillsServe. For almost three decades Unicorn have been using specialist expertise in the Financial Services and Procurement sectors to help people in organisations throughout the world deliver great learning experiences, backed up by robust management and reporting features, on our integrated, intuitive platform SkillsServe.Along the way Unicorn have won many awards for the quality of instructional design and the Unicorn way of doing business. In 2013, Unicorn were honoured as the country’s Outstanding Learning Company, for the second time in four years.Key Responsibilities• Managing relationships for a range of key clients to allow them to maximise the potential of their Learning Management solutions• Providing on-going contact for clients to support their ever changing needs• Understanding my client needs and proposing solutions to meet their needs• Communicating new product releases than benefit existing customers• Attending networking events, exhibitions etc to understand the ever-changing finance markets• Contributing to relevant industry blogs and forums with insightful content to inform clients

I worked with companies looking to Benchmark, Prioritise, Develop & Measure their need for training and the impact this will have both short & long term. Our L&D practice is dedicated to providing its international ‘blue chip’ client base with business focused/innovative L&D solutions.We are a supplier of choice for large multinational organisations including BT, Houghton & Borealis.

Working with telecoms companies looking to break into or expand in developing markets. I focused on Africa and the Middle East and worked with a number of leading telecoms & mobile players discussing strategy, entry plans and ultimately culminating in helping them launch into the markets through events in Cape Town, Dubai, Lagos- Nigeria, Kenya and Tunisia as part of the Com World Series.

K2A provides training support for anyone looking to trade the stock or Forex markets. My role was to work with individuals understanding their objectives, strengths and areas of weakness so I could organise an end-to-end training programme, complete with coaching sessions, to help them become a trader.

Working with a sales team of over 120 and 12 regional managers I was part of a team working on the Britvic account. My role was to design, implement and evaluate training for the entire team. Training programmes including Induction, Refresher training, Elite sales training, Academy training (for team members looking to fast-track themselves to management).