Sarah Stroud Email and Phone Number

• Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.• Assist the GM in day to day operations and revenue.• Assigns duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures. • Receives and resolved or assists the GM in resolving guest complaints and service recovery process.• Selects or assist… Show more • Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.• Assist the GM in day to day operations and revenue.• Assigns duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures. • Receives and resolved or assists the GM in resolving guest complaints and service recovery process.• Selects or assist in the selection of hotel staff and completes all new hire paper works.• Review employee performance and conducts personnel actions such as disciplinary actions and terminations.• Maintains accurate records including AR Ageing reports, Direct billing etc.• Assisting GM in conducting stand up and weekly meetings or conducts the HOD meetings in the absence of GM.• Ensures the objectives and goals of BW and property owners work together to achieve brand positioning and success.• Assist GM in key property issues including capital projects, customer service and refurbishment.• Performs daily, weekly and monthly property inspections.• Ensures property, grounds, physical plant and work areas maintained to standard.• Monitor maintenance projects progress and conditions as well as Deep Clean Program and provide status report to GM. Using Stark System• Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked , collect monthly inventories from HODs and submit to accounting.• Performs sudden audits on rooms and other operating areas.• Provide effective leadership to hotel team members.• Ensure HODs are providing department staff with uniforms and name tags, and upholds property grooming standards.• Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.• Assist the GM in in all aspects of business planning.• Respond to audits to ensure continual improvement is achieved. Show less

As the Senior Sales Manager for both Dry Creek Inn and Sonoma Valley Inn, duties include but not limited to:-Answered all RFP's and leads in a professional manner-Negotiated with wedding, corporate, leisure and tour groups-Contracted with all groups as terms and conditions as see fit-Worked directly with the Director of Sales-Worked directly with Sales and Marketing Team-Contracted for Meeting Space as well as organized all F&B and A/V-Help develop and run… Show more As the Senior Sales Manager for both Dry Creek Inn and Sonoma Valley Inn, duties include but not limited to:-Answered all RFP's and leads in a professional manner-Negotiated with wedding, corporate, leisure and tour groups-Contracted with all groups as terms and conditions as see fit-Worked directly with the Director of Sales-Worked directly with Sales and Marketing Team-Contracted for Meeting Space as well as organized all F&B and A/V-Help develop and run promotions throughout the year-Develop new corporate business relationships with local and California companies-Work with the companies PR firm in regards to: Digital Marketing, advertisements and all marketing material-Attend after hour meetings, mixers etc. Show less

As a Front Desk Manager, duties required but not limited to:-Hired Front Desk Agents-Handled all scheduling for the front desk-Worked directly with Upper Management-Worked directly with Revenue Management-Handled upset guests in a professional manner-Helped run promotions and incentive programs for the front desk-Learned very thoroughly, the hotels operating systemAs a Group Sales Manager, duties required but not limited to:-Answered all RFP's and leads… Show more As a Front Desk Manager, duties required but not limited to:-Hired Front Desk Agents-Handled all scheduling for the front desk-Worked directly with Upper Management-Worked directly with Revenue Management-Handled upset guests in a professional manner-Helped run promotions and incentive programs for the front desk-Learned very thoroughly, the hotels operating systemAs a Group Sales Manager, duties required but not limited to:-Answered all RFP's and leads in a professional manner-Negotiated with wedding, corporate, leisure and tour groups-Contracted with all groups as terms and conditions see fit -Worked directly with the Director of Sales-Worked directly with Sales and Marketing Team-Contracted for Meeting Space as well as organized all F&B and A/V Show less

As a sales associate, I was responsible for all front desk duties. Including, but not limited to:-Making reservations in a professional manner-Following hotel promotions and guidelines-Checking guests in and out with a constant smile-Acted as a concierge-Helping guests during their stay with an requests they may have- Worked directly with Front Desk Management Team and Housekeeping Team