Sarah Sutterby
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Sarah Sutterby Email & Phone Number

Customer Services Manager at Crown Commercial Service
Location: Greater Norwich Area, United Kingdom, United Kingdom 9 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Crown Commercial Service
Role
Customer Services Manager
Location
Greater Norwich Area, United Kingdom, United Kingdom
Company size
806 employees

Who is Sarah Sutterby? Overview

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Quick answer

Sarah Sutterby is listed as Customer Services Manager at Crown Commercial Service, a company with 806 employees, based in Greater Norwich Area, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Sarah Sutterby.

Sarah Sutterby previously worked as Customer Service Manager at Crown Commercial Service and Senior Customer Service Advisor at Crown Commercial Service. Sarah Sutterby holds Gnvq, Business Studies from Thorpe St Andrew Sixth Form.

Company email context

Email format at Crown Commercial Service

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Crown Commercial Service

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Profile bio

About Sarah Sutterby

Hi, I am Sarah Sutterby, a performance-driven and strategic leader with comprehensive experience in delivering expertise in multifaceted environments, developing and coaching teams to enhance productivity and operational efficiencies My Signature Highlights: ★ My credible history of success is directly related to analysing issues, devising continuous process improvements, and incorporating initiatives to increase efficiency, streamline operations and decrease overall expenses with minimal resources.★ I have remarkable efficiency in leading and executing projects in stipulated time and budgetary constraints.★ Leverage exceptional expertise in stakeholders engagements, understanding and managing requirements.★ I am recognised as an excellent communicator and collaborator with proven ability to forge key relationships with colleagues, clients, and partners, and build consensus across all organisational levels★ As an innovative and insightful Team Leader, I welcome our connection!

Current workplace

Sarah Sutterby's current company

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Crown Commercial Service
Crown Commercial Service
Customer Services Manager
liverpool, liverpool, united kingdom
Website
crowncommercial.gov.uk
Employees
806
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9 roles · 26 years

Sarah Sutterby work experience

A career timeline built from the work history available for this profile.

Customer Support Manager (Ftc)

Clarion Housing Group

Norwich, England, United Kingdom

Providing support, coordination, direction, planning and management of 8 – 10 Customer Support Specialists.My role is to lead on Advice & Support and Outbound Compensation payments in the delivery of the Customer Support Departments objectives withultimate aim of providing a swift and efficient service to Clarion’s Customers.Key Accountabilities: To.

Sep 2021 - Apr 2024

Resource Planning Lead

Aviva

Norwich, England, United Kingdom

Jan 2018 - Mar 2021

Capacity Planner

Aviva

Norwich, England, United Kingdom

  • In this previous role, I served as a key point of contact across senior management team for resource planning that included complex new bids and operational costs. Here I carried out monthly assumption reviews with.
  • Delivered a service level within planned target for the whole of 2019 through effective capacity planning.
  • Chaired monthly/quarterly marketing and senior trading meetings to ensure clarity on activities driving demand.
  • Cultivated and maintained positive business relationships with operational teams to deliver productive outcomes on existing and new bid operations resource plans and costs.
  • Fostered an improved team culture by planning and supporting delivery of 2017 team away day and the team reward and recognition programme.
Jan 2011 - Dec 2017

Scheduler

Aviva

Norwich, England, United Kingdom

  • While serving Aviva as a Scheduling Consultant, I efficiently managed the overall aspects of production of 6 week rolling advisor schedules for Aviva Direct Sales and Service using I360 to meet customer expectations. I.
  • Improved and enhanced customer experience and supported the advisor needs by contributing as the first scheduler to look at shift allocation differently and build in 30 minute lunches.
Jan 2009 - Dec 2011

Operational Service Manager

Aviva

Norwich, England, United Kingdom

Management of day to day service both within the centre and virtually, ensuring the delivery of service levels across the operationCollaborative working with contact centres across the UK and offshore

2005 - 2009 ~4 yrs

Customer Manager

Aviva

Norwich, England, United Kingdom

2003 - 2005 ~2 yrs

Customer Service Sales Specialist

Aviva
2000 - 2003 ~3 yrs
Team & coworkers

Colleagues at Crown Commercial Service

Other employees you can reach at crowncommercial.gov.uk. View company contacts for 806 employees →

KB Kate Beckingham Kate Beckingham Colleague at Crown Commercial Service Liverpool, England, United Kingdom, United Kingdom View → CH Claire Hastewell Claire Hastewell Colleague at Crown Commercial Service Liverpool, England, United Kingdom, United Kingdom View → RC Ray Cornwall Ray Cornwall Colleague at Crown Commercial Service Crewe, England, United Kingdom, United Kingdom View → PC Phillippa Cowley Phillippa Cowley Colleague at Crown Commercial Service Liverpool, England, United Kingdom, United Kingdom View → MH Mike Hannon Mike Hannon Colleague at Crown Commercial Service United Kingdom, United Kingdom View → LB Lauren Bailey Lauren Bailey Colleague at Crown Commercial Service Greater Liverpool Area, United Kingdom View → CV Christian Volf Christian Volf Colleague at Crown Commercial Service Birmingham, England, United Kingdom, United Kingdom View → SF Samson F. Samson F. Colleague at Crown Commercial Service London, England, United Kingdom, United Kingdom View → RS Ryan Scott Ryan Scott Colleague at Crown Commercial Service Liverpool, England, United Kingdom, United Kingdom View → ED Emma Donovan Msc, Bsc Emma Donovan Msc, Bsc Colleague at Crown Commercial Service United Kingdom, United Kingdom View →
2 education records

Sarah Sutterby education

Gnvq, Business Studies

Thorpe St Andrew Sixth Form

Education record

Thorpe St Andrew High School, Norwich
FAQ

Frequently asked questions about Sarah Sutterby

Quick answers generated from the profile data available on this page.

What company does Sarah Sutterby work for?

Sarah Sutterby works for Crown Commercial Service.

What is Sarah Sutterby's role at Crown Commercial Service?

Sarah Sutterby is listed as Customer Services Manager at Crown Commercial Service.

Where is Sarah Sutterby based?

Sarah Sutterby is based in Greater Norwich Area, United Kingdom, United Kingdom while working with Crown Commercial Service.

What companies has Sarah Sutterby worked for?

Sarah Sutterby has worked for Crown Commercial Service, Clarion Housing Group, and Aviva.

Who are Sarah Sutterby's colleagues at Crown Commercial Service?

Sarah Sutterby's colleagues at Crown Commercial Service include Kate Beckingham, Claire Hastewell, Ray Cornwall, Phillippa Cowley, and Mike Hannon.

How can I contact Sarah Sutterby?

You can use AeroLeads to view verified contact signals for Sarah Sutterby at Crown Commercial Service, including work email, phone, and LinkedIn data when available.

What schools did Sarah Sutterby attend?

Sarah Sutterby holds Gnvq, Business Studies from Thorpe St Andrew Sixth Form.

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