Develop a growth strategy focused both on customer base and customer satisfactionBuild and maintain long-term relationships with new and existing customersHolding trainings both online and in personOrganizing all documents needed for newly onboarded customersUnderstand the target markets, including industry, company, project, company contacts and which market strategies can be used to attract clientsFollow the latest industry developments and stay up-to-date on corporate competitorsProvide cultivated feedback to our development team and continuing support to our customers

Carlsen Elevator is a family-owned business providing maintenance, repair, category testing, installation and modernization to commercial elevators. I currently administer contracts and manage service and maintenance for over 700 commercial elevators in the City of Chicago. Since my date of hire I have digitized the company and increased the sales of repair and maintenance contracts by over 30%.● Primary focus on building and maintaining customer relationships by identifying bid opportunities, preparing and negotiating bid responses, and serving as a technical liaison between field personnel and customers.● Implement a cloud-based management software digitally transforming the company and streamlining estimates to customers.● Manage a team of 10 technicians in the operation of elevator services including: maintenance, repair, modification, installation, as well as the research & purchase related parts, supplies, and equipment.● Utilize strategic sourcing processes and tools, evaluate the market and economic conditions, and work with suppliers to negotiate price and payment terms to identify the best value and savings for the company.● Develop and facilitate training by consulting and collaborating with field technicians and office staff in a virtual setting.● Assisted accounts payable and receivable utilizing Quickbooks

• Created and followed up on purchase orders in SAP for intercompany and direct customer shipments• Created customs packets for submission to government agencies to ensure seamless imports• Maintained numerous tracking sheets shared with customers and service providers ensuring up to date tracking history• Received, coded, and forwarded all invoices related to imported merchandise to the proper parties for payment

• Facilitating purchase orders to process and maintain acceptable inventory levels for stock executing ~500 PO’s/month • Worked with over 400 suppliers to bring timely resolution to product shortages and on-time delivery of product to service the customer• Responsible for maintaining and clearing daily Purchasing Reports including: On-time delivery, PO statuses, Shortage ETA’s, Inventory Discrepancies, and overall team communication• Oversaw transfer of product to new distribution center including: physical inventory, reconciliation in system, accurate transfer, correct category placement in new DC, and flawless shipment to customer.

• Managed a team 40+ employees: 3 Clinic Leads, 35 Massage Therapists and 7 Sales Associates • Exceeded sales goals with 28-32% closing rate• Led training and development for employees while implementing policies and procedures for member services

• Sold Memberships with an averaging closing above 30%• Excellence in Membership Sales Award• Performed the role of a receptionist executing duties including: answering phones, scheduling appointments, and data entry

Managed team of 6 sales associates to phase out a store locationImplemented practices to transition the inventory and staff into downsizing

Assisted in processing and replenishing merchandise and monitoring floor stock Maintain an awareness of all promotions and advertisements.