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A creative content curator with a keen eye for detail and passion for technical and UX writing. Whether building engaging documentation libraries, developing consistent style and language standards to implement across platforms, or improving user experience through content optimization, I am committed to helping users easily navigate and understand complex technology tools. I am eager to leverage my writing expertise, drive to learn new systems, and ability to improve processes to ensure continued growth and success.SKILLS & KNOWLEDGETechnical Writing UX Writing Copy Writing Proposal Writing Content Strategy Content Curation Style Consistency Style Implementation Language Consistency Usability Testing Video Production Project Management Process Improvement Help Authoring Web Optimization Training Technical Competence: MS Office | Adobe Acrobat | Adobe InDesign | Adobe Photoshop| Adobe Illustrator | Adobe RoboHelp | Jira | WalkMe | Snagit | Confluence | Frame | MadCap Flare | Oxygen XML Editor
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Senior Technical WriterTreasury4 Dec 2021 - Jul 2024Spokane, Washington, United States• Created user documentation guides, help systems, demonstration videos, etc., to help guide training and use of the software system• Worked closely with UX and Product teams to create concise and helpful text within software for clear user guidance• Implemented Stonly and created an in-application help system for user training and guidance• Developed tone and voice strategy for all company internal and external communications and interactions • Created scripts, recorded audio and video, and edited together videos for marketing, prospect presentations, and user guidance -
Senior Technical WriterRisklens 2020 - 2021Spokane, Washington Area• Developed a WalkMe-based in-app user assistance system in collaboration with development and business leaders, optimizing the user experience and increasing utilization among hundreds of users. • Created a comprehensive content library from inception through performing needs assessments, understanding diverse use cases, researching market trends, and developing SOPs and manuals, enhancing competence of a complex software system. • Revamped technical documentation organization-wide by incorporating walk-throughs, informational videos, and voiceovers, streamlining language and style, and training technical partners, optimizing quality, accessibility, and usability. -
Technical Documentation SpecialistAssetworks Llc 2015 - 2020Spokane, Washington Area• Implemented new language and style standards by assessing existing documents, identifying gaps and inconsistencies, and developing an updated plan within the RoboHelp-based web system, enhancing the user experience across 7,000+ files within four months. • Created new documentation standards across print and digital manual templates, reference glossaries, style sheets, and internal process documents, streamlining product terminology across platforms. • Updated product documentation among existing materials to align with new process standards, including system requirements, installation, setup, administration, and user guides in collaboration with technical leaders. -
Technical WriterFlsmidth 2012 - 2015Spokane, Washington, United States• Created comprehensive documentation library for $20M+ global mining projects, including operation and maintenance manuals, installation and assembly guides, and proposals, using research findings and engineer insights. • Developed and implemented style and language standards by building a single corporate output documentation, adopted across all U.S., Germany, and South Africa offices. • Led weekly training sessions with technical writing team to review style and language standards, improving consistency across platforms and overall user experience.
Sarah Vickers Skills
Sarah Vickers Education Details
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Major: Technical Communication | Minor: Visual Communication Design
Frequently Asked Questions about Sarah Vickers
What is Sarah Vickers's role at the current company?
Sarah Vickers's current role is Sr. Technical Writer | Sr. UX Writer | Content Strategist.
What is Sarah Vickers's email address?
Sarah Vickers's email address is sa****@****rks.com
What is Sarah Vickers's direct phone number?
Sarah Vickers's direct phone number is +150998*****
What schools did Sarah Vickers attend?
Sarah Vickers attended Eastern Washington University.
What are some of Sarah Vickers's interests?
Sarah Vickers has interest in Human Rights, Animal Welfare, Education, Science And Technology.
What skills is Sarah Vickers known for?
Sarah Vickers has skills like Technical Writing, Microsoft Office, Project Management, Writing, Software Documentation, Technical Documentation, Visio, Sharepoint, Adobe Acrobat, Editing, Proposal Writing, Technical Communication.
Not the Sarah Vickers you were looking for?
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Sarah Vickers
Seattle, Wa2lsu.edu, starbucks.com5 +133734XXXXX
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3bt.com, btplc.com, uk.verizon.com -
Sarah Vickers
Turning Human Insights Into User Experiences That Give Team Members Time To Achieve Work-Life Balance.United States2gmail.com, bgstaffing.com -
Sarah Vickers
United States2gmail.com, intel.com1 (408) 7XXXXXXX
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