Greet guests in a friendly and professional manner, providing assistance with check-in and check-out procedures, and letting guest know the amenities on property and what is included with their reservation.Advised housekeeping staff when rooms had been vacated and are ready for cleaning.Maintained accurate records of reservations, cancellations, no-shows, and room availability.Utilized strong problem-solving abilities to handle difficult situations with guests.Ensure all reservation billing and credit card/direct billing authorization are set up and charge properly and accordingly.Issued room keys and delivered instructions to bellhops.Demonstrated excellent customer service skills by responding quickly to guest inquiries and resolving complaints efficiently.Microsoft, Opera (PMS)Answered questions in person and by phone or email regarding services, rooms, and hotel amenities.

Responsible for check in & check outsGreet, register, and assign rooms to guest of hotelAnswered questions in person and by phone or email regarding services, rooms, and hotel amenities.Maintained confidentiality of proprietary materials and information.Monitored security cameras on property grounds to ensure safety of guests.Made and confirmed reservations.Handled customer complaints with patience and understanding while striving to ensure satisfaction.Ensured that all safety protocols were followed at the front desk area.Performed daily audits of the cash drawer to maintain accuracy of funds on hand.Thanked guests with genuine appreciation, providing gracious greetings and fond farewells.

Receiving and processing packages for courier shipment and operating copiers, fax machines, laminating machines, and pos devices.Delivered outstanding customer service to walk in customers and telephone inquiriesMaintained accurate records of all packages delivered, including signatures and delivery confirmations.Preformed all task as needed

Demonstrated excellent customer service skills while interacting with customers in a friendly manner.Provided efficient and courteous service to customers.Operated cash register and accurately processed paymentsPerformed opening and closing procedures, such as counting cash register, restocking, and cleaning.

Stock, processing/merchandise, shipping & receiving, inventory, shoe department sizer, unpack and deliver newly arrived merchandise to selling departmentsfulfill customers order in a timely manner following quality, packing, and shipping standardsorganize backroom, markdowns, and relocate store fixturesAssist in maintaining clean and organizing selling floor and stock roomNight shift

CashierEngaged with guests to understand and anticipate customer service needs.Enticed customers with sales and promotions to boost sales.Tagged new merchandise for sale and updated signs.Greeted and escorted customers to product racks and shelves to assist with finding merchandise.Kept work area clean, organized, and free of clutter always.