Sarah Watts Email & Phone Number

Atlanta, Georgia, United States

-Provide spirited and informed hospitality while building strong guest relationships.-Create orders, document special requests, and follow up with kitchen personnel to foster top-quality service and minimize complaints.-Upsold high-profit items such as extra protein, alcoholic beverages, and desserts to enhance sales numbers. -Enhance operational efficiency by using slow periods to restock employee and customer supplies, including beverages, ice, condiments, utensils, napkins, to-go boxes and delivery bags.

Atlanta, Georgia, United States

-Enforce league rules, setup and breakdown fields, handle onsite customer service issues, oversee officials, and proactively communicate with staff through the Slack channel.-Ensure all equipment, league prizes, and uniforms are collected and distributed to each team in a timely fashion.

Atlanta, Georgia, United States

-Maintained impeccable facility operations and carried out cleaning tasks to ensure the best experience for the clients.-Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.-Used consultative sales approach to understand customer needs and recommend relevant offerings.

Greater Atlanta Area

-Managed the day-to-day parts replenishment activities, answers Supply Chain, Distribution, and Customer Service replenishment questions; reports and follows up on all key inventory metrics.-Analyzed and gathered supply chain best practices and develops strategies in support of supply chain business case development. -Educated and influences all key supply chain and merchandising stakeholders on the benefits of the new parts on-boarding process. -Developed decision support tools with IT to analyze the cost & benefit tradeoffs of parts ordering and inventory management.

Richardson, Texas

-Allocated and delivered 45 million dollars worth of replenishment orders to Amazon’s fulfillment center making sure to manage both Fossil’s system and Amazon’s Vendor Central correctly, requiring attention to detail. -Managed open orders for Amazon, Ebags, Zappos, SHOPBOP, and 6pm in addition to all end-consumer orders for Fossil-owned brands like Fossil, MICHELE, Skagen, MISFIT, and Watchstation. -Consistently communicated with account representatives regarding contract adjustments, pricing clarification, appropriate approvals, inventory analysis, and updates.-Trained and mentored new hires, as well as, composed account specific training documents.

Richardson, Texas

-Acted as liaison between the distribution center, planning, sales, accounting, and master data teams. -Maintained dynamic relationships with 5 sales representatives and monitored their open orders to ensure they shipped on schedule. -Provided inventory analysis, entered and prepped orders, and investigated miscellaneous situations.

Richardson, Texas

-Conferred with customers about concerns with products or services to resolve problems and drive sales.-Defused customer concerns with exceptional conflict and problem resolution skills.-Updated customer accounts and system database with the latest details to support accuracy and efficiency in future interactions.-Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.-Explained charges, fees, terms of sales and service agreements to over 80 customers daily.

Dallas/Fort Worth Area

-Researched and developed Excel spreadsheets of various businesses information in different regions and neighborhoods of Dallas-Acquired new clients and managed accounts for the mobile app through cold calling, sales pitching, and product demos

Richardson, Tx

-Produced documents, briefing papers, reports, and presentations for internal and external attendees and administrative duties.-Coordinated meetings, catering, etc. and conducted miscellaneous research for business operations.

Bachelor Of Science (Bs), Engineering/Industrial Management

Activities and Societies: SMU Women's Lacrosse (treasurer position), Lyle Engineering Student Ambassadors, Women in Science and Engineering

French Studies

I took French I and II during summer school to complete my language credit for the SMU curriculum. I got an A in both courses.