Sarah Wright Email & Phone Number

Coudersport, Pa, Us

North Central Pennsylvania

United States

Support New Clinic implementation, training, go-live, and post implementation support of EpicCare within outpatient offices and HBC's. Training and customization support for Administrative, Clinical, and Provider staff. Additional support for Dragon Voice Recognition, Super User Training & Scanning. Post implementation ticket support through Cherwell. OTX testing provided on-site. Training & education developed for multiple means of additional support functionality. EPCS Registration for… Show more Support New Clinic implementation, training, go-live, and post implementation support of EpicCare within outpatient offices and HBC's. Training and customization support for Administrative, Clinical, and Provider staff. Additional support for Dragon Voice Recognition, Super User Training & Scanning. Post implementation ticket support through Cherwell. OTX testing provided on-site. Training & education developed for multiple means of additional support functionality. EPCS Registration for Providers. Show less

Charles Cole Memorial Hospital / Upmc Cole, Coudersport, Pennsylvania, United States

Served as a Patient Advocate and liaison between patients, staff and physicians to provide an excellent patient experience. Provided the following services to patients and families: information, educating on patient rights and responsibilities, enforcing and interpreting policies and procedures, addressing and/or resolving patient complaints, offering service recovery and improving patient satisfaction. Supplemented the clinical care and support services by alleviating inconvenience, elevating… Show more Served as a Patient Advocate and liaison between patients, staff and physicians to provide an excellent patient experience. Provided the following services to patients and families: information, educating on patient rights and responsibilities, enforcing and interpreting policies and procedures, addressing and/or resolving patient complaints, offering service recovery and improving patient satisfaction. Supplemented the clinical care and support services by alleviating inconvenience, elevating spirits, resolving concerns/complaints and accommodating the special needs of patients and their families/visitors. Worked to develops relationships with Department Heads, Nurse Leadership, and appropriate staff from all departments to resolve complaints, improve customer service, as well as champion service standards and strategies to improve abilities to meet patient needs. Served as a formal and informal mentor for staff customer service skills. Implemented and participated in continual improvement of Patient Relations. Partnered with Community Relations to have strong positive presence in the Community. Completed any other assignments or projects as directed. Show less