Sarah Young Email & Phone Number

Michigan, United States

•Support to Executive Director of the Quick Lane Bowl & Ford Field Events•Schedule & participate in meetings with internal staff & external clients•Arrange travel for department staff•Process / track all contracts, agreements, insurance, invoices & expenses pertaining to all Events & Quick Lane BowlConcerts & Major Events: •Track and distribute tickets & suite tickets per artist’s agreement•Organize & order merchandise / gifts for artists, crew, staff, & top management•Escort for meet and greets•Create Levy food order for suite during all major events•Create & label toe tags for all floor seat rows for concerts•Assist the Tour, Ticket Operations, & Guest Services with ticket relocation process on concert days•Produce & hang signage as needed around the stadiumDetroit Lions Games & Events:•Collect & distribute Detroit Lions suite tickets to VIPs & appropriate QLB Sponsors•Assist the Event Intern with prepping the QLB Activation items•Assist with running the 50/50 Raffle, which includes, but is not limited to: prepping equipment & kiosks, check-in & out, trouble-shooting with volunteers, inventory, invoices, etc.•Prep, plan, & execute Taste of the Lions and the Detroit Lions Golf Outing charity events Quick Lane Bowl:•Organize & inventory all Quick Lane Bowl merchandise•Interview & hire 10 Quick Lane Bowl interns each year•Manage / order all participant’s gifts (Merch, headphones, gift cards, etc.), staff merchandise, & executive gifts (School conferences, School President, AD, Head coach & top sponsors)•Process all licensing agreements, deposits & royalty payments•Assist with running the 50/50 Raffle on game day•Assist with & participate in: school site visits, athlete & travel party events, & the kick-off party•Process all contracts & insurance from conferences & the participating schools•Track all sponsor elements & fulfillments •Handle & distribute all tickets for sponsorship, comps, suites, etc.•Handle Officials travel and details

Detroit, Mi

March 2011-July 2011: Ticket Sales & Services InternOctober 2011-April 2014: Ticket Sales & Services Assistant (Hired-in from Internship)April 2014-March 2016: Business Development Coordinator (Promotion)•Trained in both Archtics and Veritix ticketing systems•Assisting Season Ticket Members (STM)/Guests with Detroit Lions Accounts & event, stadium, STM, etc. information•Book all individual suites & hospitality packages; individually create Suite/Package Invoices & License Agreements•Handle / Respond to all email sent through the Detroit Lions website Contact Us page, phone calls, letters, etc.•Put together Hospitaltiy & Suite Ticket Packages & mail out•Pre & Post Operations meetings for games / events•Working with a small number of staff to better the Incident Management System (ISS 24/7)•Training Camp, Town Hall Meeting, VIP Draft Event, & Other STM Events•Assist in updating Ford Field Operations & Fan Guides•Create individual Game/Event Day Guest Service Informational Packets as well as Game/Event Day Notes for Stadium-Wide Event staff•Keep Guest Services Maps, Desks & Binders up to date for each game/event•Pregame Experiences for Season Ticket Members on Game Day•Main Guest Services: Handle Guest complaints, Guest Recovery, Lost people, ADA Seat Relocation, Fan Conduct, Direct guests to appropriate areas of the stadium•In charge of documenting all Lost & Found items on game/event day •Assist with Mystery Shoppers Reports•Follow up on Incident reports, Guest Comment Forms, Maintenance Reports, emails, situations, etc.•Assist with the NFL Report (incidents, ejections, denied entries, warning cards, text assist, fan conduct, alcohol related issues, medical issues, weapons brought to the stadium)•Create & issue appropriate Medical Letters for entry to the stadium for guests in need•Work closely with Sales Reps & Guest Services to accomplish tasks/projects•Attended the ISS 24/7 Annual Focus Group convention in Ft. Lauderdale, FL; February 2014

Orlando, Florida

•Trained in Celebrate The Season Holiday Castle show•Interacts with guests in many environments•Partners with Attendants and Photopass photographers to provide exceptional Disney experience•Portray specific characters by taking on their personalities, including official autographs, gestures, and makeup •Continue to keep the Disney Magic alive for guests of all ages by remaining in character

Michigan State University, Alumni Memorial Chapel

•Assisted in coordinating and execution of wedding ceremonies and wedding rehearsals•Performed showings, set up and take down•Helped to make a memorable day for guests of all ages by providing organization and safety

Saugatuck & South Haven, Mi

•Made reservations, handled guest relations and concerns, and took care of property maintenance•Managed vacation rentals as well as a Bed & Breakfast, two lodging properties, and an Inn•Updated and maintained information in relation to the company’s website•Oversaw international housekeeping and restaurant staff•Oversaw front and back of restaurant house responsibilities including seating and serving guests•Started up and co-managed the Seabucks Promotion Incentive Program with a coworker

South Haven, Mi

•Assisted in planning, booking, and execution of weddings, luncheons, and other events•Performed showings, set up, event progression, take down, and provided solutions to guest situations•Partnered with other interns to help bartend, serve, and assist guests