SUSANNAH’S HOUSE, Knoxville, TN​ 09/2014 – 2/2023​Director of Community Support & Social ServicesServe in a primary leadership role as one of the first two employees involved in the start-up, growth, and continued success of this non-profit Recovery Support Day Program that supports the spiritual, physical, and emotional needs of mothers and their prenatally exposed infants who are recovering from substance abuse.

STATE OF TENNESSEE, Knoxville, TN​01/2008 – 09/2014​Team Leader (10/2012 – 09/2014)Promoted into this leadership position and achieved success for ensuring the delivery of high-quality client services by overseeing, supporting, training, coaching, mentoring, and facilitating teamwork among 10 case managers handling a large volume of up to 250 cases within the Department of Children Services. •​Contributed to the success of the department by assisting staff with complex cases and ensuring compliance with operational policies/procedures and human resources regulations. •​Improved employee skill levels by developing job plans, providing training to increase case management efficiency, implementing best practices, and conducting performance evaluations . •​Led and participated in investigations of suspected child abuse/neglect including collecting/analyzing information, conducting interviews, and preparing reports/findings for attorneys, court system, or other parties.​ •​Demonstrated the ability to maintain an empathetic and understanding attitude when working with families and children from diverse social, cultural, and economic backgrounds. •​Achieved as Team Leader through effective time management, listening, prioritizing assignments, problem-solving, employee/client communication, decision-making, critical thinking, teamwork, and multi-tasking. ​