Sarah Coleman Email and Phone Number

Leading a team of Senior Managers focused on Process Improvement for Customer Experience Transformation of Circular Supply Chain Products, equipment marketing and promotional growth strategies. I am passionate about driving innovative strategies that enhance the customer journey while promoting sustainability through circular supply chain products. With a deep understanding of equipment sales marketing, channel growth, and customer retention, I lead initiatives that blend operational efficiency… Show more Leading a team of Senior Managers focused on Process Improvement for Customer Experience Transformation of Circular Supply Chain Products, equipment marketing and promotional growth strategies. I am passionate about driving innovative strategies that enhance the customer journey while promoting sustainability through circular supply chain products. With a deep understanding of equipment sales marketing, channel growth, and customer retention, I lead initiatives that blend operational efficiency with superior customer satisfaction.Key Areas of Expertise: • Circular Supply Chain Leadership: Spearheading Verizon’s efforts to reduce waste and promote sustainability by optimizing trade-in, early upgrade, certified pre- owned, and warranty programs, while aligning them with broader circular economy goals. • Equipment Sales & Marketing: Driving growth in equipment sales through targeted marketing strategies, channel development, and data-driven campaigns that enhance product accessibility and customer loyalty. • Channel Growth & Retention: Leading strategies that strengthen Verizon’s sales and distribution channels, while focusing on customer retention through personalized experiences and long-term engagement strategies. • Customer-Centric Innovation: Implementing end-to-end solutions that streamline processes from purchase path to reverse logistics, ensuring a frictionless customer experience across all Verizon Consumer touchpoints. • Cross-Functional Collaboration: Working across marketing, operations, and product teams to develop integrated strategies that drive revenue growth while delivering outstanding service to our customers. Show less

Nomination position to complete a Lean Six Sigma BlackBelt program for process improvement overall business units within Verizon. Business Transformation : - Responsible for $200M annual process improvements related to Supply Chain- Customer Journey, E2E, CX improvements to meet company objectives- Spearhead large-scale, cross-functional initiatives that expand market leadership, drive revenue and margin growth.- Partnering with the wireless Supply Chain to… Show more Nomination position to complete a Lean Six Sigma BlackBelt program for process improvement overall business units within Verizon. Business Transformation : - Responsible for $200M annual process improvements related to Supply Chain- Customer Journey, E2E, CX improvements to meet company objectives- Spearhead large-scale, cross-functional initiatives that expand market leadership, drive revenue and margin growth.- Partnering with the wireless Supply Chain to simplify processes and increase efficiencies while driving revenue and delivering a seamless customer experience. - Shift to digital sales environment initiatives- logistics, processing, OEM, repair strategies for wireless products. Show less

•Drive thought leadership and sales strategy development by implementing, and extending, mobile initiatives into our client’s environments leveraging portfolio of technologies and services including wireless, private network, secure messaging, cloud, and IAAS/SAAS. •Ensure objectives, protocols, policies and procedures, and compliance initiatives as clients deploy mobile technology. •Technology strategy development for VC/Startups within the community to educate and develop m2m products… Show more •Drive thought leadership and sales strategy development by implementing, and extending, mobile initiatives into our client’s environments leveraging portfolio of technologies and services including wireless, private network, secure messaging, cloud, and IAAS/SAAS. •Ensure objectives, protocols, policies and procedures, and compliance initiatives as clients deploy mobile technology. •Technology strategy development for VC/Startups within the community to educate and develop m2m products for Verizon’s portfolio. •Collaborate with over 1000 hardware/software/application partners. Show less