Sarah Overman Email & Phone Number

Remote

Remote

Duluth, Georgia

Lead Guest Experience Department of over 200 employees, coordinating Front of House operations for events across the Arena, Convention Center, and Performing Arts Center. Develop Front of House response to COVID-19 pandemic to instill public confidence. Create and implement policies, procedures, and training in reaction to pandemic operations in relation to all guest facing operations. Project Manager for facility’s application to receive GBAC STAR Facility Accreditation. Nurture Guest Experience Department Employee Appreciation and Recognition programs to engage team members, boost retention, and increase customer satisfaction.

Duluth, Georgia

Assist Guest Experience & FOH Manager in coordination of daily operations and development of new Guest Experience Department, assist in managing the transition to an in-house event staff of over 200 part-time employees. Interview, hire, onboard, train, schedule, and invoice daily labor reports associated with part-time staff supporting events across Infinite Energy Center facilities.Serve as Manager on Duty for Arena events, operating as senior management for Front of House.Prepare event staffing plans and expense estimates and invoices for each event, working closely with Event Coordinators and Operations to ensure event needs are met. Coordinate uniform and equipment distribution procedures, ordering, and upkeep.

Madison, New Jersey

Oversee Front of House operations for one of the largest classical theatres in the country with over 250 Mainstage and Outdoor Stage productions, serving over 100,000 patrons annually.Develop and implement training materials and procedures, hire, schedule, and supervise staff of two full-time House Managers, ten part-time Patron Services Associates, and over 200 volunteers. Provide staff and board of trustees with customized reports monitoring revenue and demographics. Project and maintain annual budgets for Box Office, Gift Shop, and Concessions. Manage the theatre’s outsourced ticketing services with the Chamber Music Society of Lincoln Center and the Drew Forum Lecture Series. Serve as administrator and master user for Theatre Manager Ticketing Database, oversee training and troubleshooting for Box Office, Development, and Education departments. Point person for coordinating group sales and associated rentals, cultivating relationships with returning patrons, and marketing to prospective groups

Lynchburg, Virginia

Lynchburg, Virginia

Rehoboth Beach, Delaware