Sarah Apton, Pmp, Csm Email & Phone Number

Washington, Dc, Us

Greater Boston

Greater Boston

Greater Boston

+ Manager of two off-shore developer relationships; built KPIs around efficiency allowing for a more accurate development timeline and risk analysis+ Developed cross-functional Weekly Business Review and Roadmap documentation for executive teams to ensure milestones were achieved and meet business KPIs + Created and implemented best practices, processes, and procedures in order to align with SDLC and scalable business processes using Agile Methodologies+ Organized and built program roadmaps to align on clear scope and execution targets

Greater Boston Area

+ Facilitated discovery/integration discussions between third-party providers and engineering teams+ Proactively managed portfolio milestone deadlines, identify potential risks and devise contingency plans with SMEs to ensure a timely delivery of product + Provided client and internal cross-functional team status updates to create alignment, manage expectations, and ensure compliance to contractual requirements + Conceptualized and executed loyalty strategy/marketing campaign programs to fuel client growth such as: time to market, orders per day, and diner acquisition, retention and engagement

Greater Boston Area

CDP was previously branch of WGBH that was split into its own entity as a Public Benefits Corporation in December 2018. Our clients are large national broadcast stations, and my role has been to lead complex implementations involving transitions to new database software, marketing strategies, and operational processes amidst tight deadlines.+ Interim Project Manager DL while Director was on long term leave of absence, mentored direct reports and drove high profile accounts to launch. + Onboarded ~35% of CDP’s top revenue clients into new database software, marketing strategies, and operational processes without missing a launch date.+ Reduced client conversion timeline by 22% by identifying opportunities in resource allocation, resulting in lower overhead and acceleration of client transition by 30 days. + Proactively identified and resolved blockers, escalated issues if required, and concisely reported development progress, status, cross-team milestones, issues, and risk logs to stakeholders and clients. + Co-architect of client implementation timeline (500+ tasks). Monitored open items, milestones, critical path, and cross-functional dependencies.+ Project management consultant for executive sales team in forecasting new client project timelines, estimating resources needed for future projects and highlighted potential resource deficiencies.+ Leader of company-wide launch of project management platform (Workfront) resulting in increased transparency, visibility into portfolio management, ROI analysis, and business development strategy. Continue as product owner and configuration architect for future enhancements.

Greater Boston Area

+ Interim Project Manager DL while Director was on long term leave of absence, mentored junior report and drove high profile accounts to launch. + Onboarded ~35% of CDP’s top revenue clients into new database software, marketing strategies, and operational processes without missing a launch date.+ Reduced client conversion timeline by 22% by identifying opportunities in resource allocation, resulting in lower overhead and acceleration of client transition by 30 days. + Proactively identified and resolved blockers, escalated issues if required, and concisely reported development progress, status, cross-team milestones, issues, and risk logs to stakeholders and clients. + Co-architect of client implementation timeline (500+ tasks). Monitored open items, milestones, critical path, and cross-functional dependencies.+ Project management consultant for executive sales team in forecasting new client project timelines, estimating resources needed for future projects and highlighted potential resource deficiencies.+ Leader of company-wide launch of project management platform (Workfront) resulting in increased transparency, visibility into portfolio management, ROI analysis, and business development strategy. Continue as product owner and configuration architect for future enhancements.

Greater Boston Area

MNI Targeted Media Inc., a Time Inc. subsidiary:+ Served as main point of contact from initial RFP to contract close for customer success needs+ Drove project management of multimedia asset tracking for a $700k client campaign.+ Managed timelines for client deliverables, context and handoffs for sales teams. Serve as key point of contact from initial RFP to contract close for client success needs.+ Created sales proposals, presentation decks, synthesize Kantar marketing research, direct mail campaigns, as well as digital/print contracts.+ Led production of Salesforce reports for sales managers and account executives, including monthly meeting summaries for managers and quarterly financial forecasting. +Acted as chief of expense reconciliation for Northeast District budgets and tracking.+ Envisioned and managed client events for up to 350 attendants, including agency presentations, lunch & learns, client meetings and entertainment.

Rochester, New York Area

Worked closely with Executive Partners, enhanced and maintained client relationships and corporate branding through event coordination, email marketing strategy, public relations, social media and community outreach.+Spearheaded planning and coordination of client events up to 200 guests, including vendor negotiations, invitation design/distribution, and follow-up analysis.+Created/managed all content for WebTitle corporate newsletters.+Thought-leader and creator of all presentations, decks, brochures, flyers, etc.+Social media platforms showed over 200% growth during ownership of accounts. +Lead Coordinator of Charitable Giving -- had 30% increase in 2014 donations due to new strategy development, and was in the 2015 Top 5 highest fundraising teams in the Rochester area for the American Cancer Society breast cancer fundraising initiatives.

Team Leader (based on seniority) with the responsibility for emergency procedures and customer crisis when manager is away from location.+Upheld goals for promotional efforts [of EZ-Pass], increased positive work environment by building a more cohesive and supportive employee culture.+Deposited and accounted for large amounts of incoming revenue, and maintained direct contact with executive and dispatch offices.+Fidelity bonded.

Rochester, New York Area

Spearheaded client relations, improved customer satisfaction and produced measurable increases in both tangible sales and public perception of brand.+Head of communication for client need fulfillment; managed customer inquiries; created AR documents; imported data into spreadsheets/Salesforce; monitored client project statuses; QA Testing; assigned project tasks.+Copywrote majority of web content, business documents, and prospective sales inquiries, eventually leading to new clients and profit.+Coordinated all events and management of social media accounts and content to ensure positive business reputation.