Sarah R. Email & Phone Number

United States

New York, United States

• Cover the service desk area, responds or redirects inquiries, and ensures follow through
• Partner with associates to provide increased service to customers in response to specific needs and requests
• Troubleshoot and provides solutions for customer complaints, escalating to supervisor when necessary
• Monitor customer transactions; ensures efficient processing time for checkout. (Managing lines and back up calls)
• Direct and coordinate lane assignments and front-end associate break and meal periods
• Responsible for authorizing transactions and turning keys when necessary

• Engage customers in a courteous, helpful, and respectful manner, promptly and politely responds to customer inquiries and customer requests for support
• Escort customers to appropriate merchandise
• Explain basic features of merchandise to customers
• Resolve customer issues and escalates issues as necessary to ensure customer satisfaction
• Organize and straighten merchandise areas on the sales floor
• Process customer transactions through the register as required

Yonkers, New York, United States

• Lead a merchandise department within the store by demonstrating advanced product knowledge and leading merchandise responsibilities (i.e., restocking, organization and display, price changes)
• Further developed the ability to effectively utilize the merchandising systems and understand warehouse processes, including utilizing systems and preparation of reporting to allow for interpretation of the business
• Perform ordering of product replenishment throughout departments according to stock and sales outcomes from previous weeks while executing activities related to store initiatives
• Assist in the management of activities and the achievement of sales and customer service goals for the store, a major product or operational category
• Further enhanced and developed the skills required to forecast, budget and plan for area of responsibility to ensure the store meets business goals

Greater New York City Area

White Plains, New York

White Plains, New York

White Plains, New York