Sarah Smith Email & Phone Number

Plymouth, United Kingdom

Reporting to the Senior Supply Chain Manager, a role incorporating all aspects of Customer Service in a manufacturing environment, including the following responsibilities:• Daily interaction with internal and external customers.• Processing customer orders and ensuring that expectations are managed and delivery dates are met• Inputting and management of customer demand within SAP ERP operating system• Invoicing and customer portal management• Coordinating customer requirements with key stakeholders• Resolving customer queries and complaints in an effective and timely manner• Producing reports and analysing statistical information. Including finished goods inventory planning• Reporting and communicating performance metrics as required• Contributing to the continuous improvement of customer service at Rittal–CSM

Plymouth, Devon, United Kingdom

Reporting to the Framework Lead as part of first line risk, responsible for:• Driving the development of pragmatic and commercially focussed solutions to implement, embed and enforce framework discipline into local operations• Providing technical support expertise across all frameworks including root cause analysis, trend analysis and treating customers fairly• Managing frameworks in terms of key point of contact, key expert maintenance of local framework documentation, ownership of actions, continuous improvement and efficiency savings focus• Undertaking thorough analysis of regulatory information in order to assess current performance against requirements

Plymouth, United Kingdom

Reporting to the Arrears Quality Assurance Manager as part of first line risk:• Conducting case monitoring activity in line with existing methodology across all products, transaction types and channels• Providing feedback to front line staff and managers, positively supporting change and performance• Actively contributing to regular consistency and calibration meetings within operational area to ensure consistency of monitoring activity within front line supervisor population• Keep up to date with regulatory requirements and developing skills and capabilities to be able to provide more effective monitoring and controls, seeking and sharing good practice and knowledge to support a practice of continuous improvement.

Plymouth

Member of the Operational Arrears Management Team, providing working knowledge support from Pre-Litigation through to post-possession Recoveries to circa 150 individuals. Coaching, training and influencing staff & managers to ensure they possess the necessary skills, knowledge & behaviours in order to achieve their targets and compliance & quality standards. Whilst providing this support, continually seeking feedback thus monitoring the effectiveness of processes and policies, being able to identify and implement any improvements necessary.Key Achievements:• Receiving a company award nomination from an Operational Manager for improving people experience within my area by "working tirelessly, travelling away from home ...to enable the production of training material which was delivered on time and to a really high standard."• Creation of bespoke professional training material templates, saving time in training design after researching “what good looks like” and investigating learning styles and techniques

Plymouth

Handling incoming/outgoing calls and correspondence from customers and outside organisations in a fast paced environment (specialising in Pre-litigation and Buy to Let). Providing a professional and assertive service to build relationships with customers who are experiencing a wide range of financial difficulties yet showing empathy with their individual circumstances. Using my skills in influencing and investigation to agree realistic repayment plans. Working with other Arrears Collectors to achieve individual and team targets and remaining focused when facing challenges.Key Achievements:• Consistently exceeded my role by performing additional duties (including quality assurance checks, writing and delivering training & analysing statistics and producing reports) to support management and colleagues• Part of a new Buy to Let team when relationships first established with LPA Receivers and I also aided the development, documentation and training of new processes

Plymouth, United Kingdom

Working from a busy retail store, talking with customers over the telephone, inputting and monitoring their orders(including finance applications), maintaining relationships with a range of suppliers based in the UK and abroad, arranging delivery of goods and organising after sales service.Key Achievements:• Achieved distinction grade from examining board of executives from independent furniture manufacturers and customer service training organisations, when completing an intensive training programme addressing all aspects of customer care, total quality systems administration, sale order processing and banking & finance procedures.• Created task managers to help colleagues prioritise workloads and improve efficiency. These were implemented across the region and also ensured consistent reporting of key business indicators

Plymouth, United Kingdom

Based in a busy contact centre registering new mobile telephones, resolving technical issues, investigating and escalating queries further when necessary whilst keeping up to date with new procedures, systems and technology whilst providing great customer service and meeting targets.Key Achievements:• Supporting Team Manager by completing call quality checks and providing feedback to individuals• Completing NVQ Level 2 Customer Service