Sarah Tolbert Email & Phone Number

Bloomington, Minnesota

Operations Manager, Executive Optimization Service

Bloomington, Minnesota

Responsible for the training, engagement and communications with R3's file review and evaluation services network of contracted clinicians. Designed and implemented engagement programs. Managed the training of new clinical network providers. Partnered with clinical SMEs to develop, implement and deliver training programs.

Bloomington, Minnesota

Collaborate with clinical subject matter experts to develop and deliver clinical training related to disability and workers' compensation reviews. Develop, implement, maintain and update training materials for various products/services as related to provider training. Work with medical director and clinical director of operations to develop and implement new training ideas. Oversee the workflow of all new clinical providers, assigning work based on rate, development and progression through the training program. Perform high-level quality assurance reviews on providers' disability or workers' compensation reviews while in training program, involving multiple drafts of in-depth edits and intensive 1:1 feedback. Make recommendations regarding a provider's fitness for the R3 clinical panel.Develop and manage topics and schedule for clinical webinar trainings. Create and deliver webinar training for new product launch or updates.Write and edit quarterly clinical newsletter.

Edina, Minnesota

Edit and provide quality assurance to independent peer reviews of Short-Term and Long-Term Disability claims. Meet strict deadlines and timelines. Collaborate with doctors and other providers nationwide to ensure reports are error free and in compliance with clients' requests and policies. Work with other staff to update and create interoffice policies and procedures. Provide backup support to Manager, Quality Assurance including staffing and hiring issues, delegating work and training new staff. Participate in operational leadership meetings.

Edina, Mn

Edit and provide quality assurance to independent peer reviews of Short-Term and Long-Term Disability claims. Meet strict deadlines and timelines. Collaborate with doctors and other providers nationwide to ensure reports are error free and in compliance with clients' requests and policies.

St. Paul, Minnesota

Investigate and adjudicate Social Security Disability claims.

St. Paul, Minnesota

Provide customized support to volunteers, youth and parents to ensure child safety, positive impacts for youth, and long-terms healthy friendships. Coordinate and implement activities and trainings for matched participants. Maintain knowledge of community needs, resources and networks. I maintain an active caseload of over 100 matches, contacting each participant on a monthly or quarterly basis.

I assisted people with HIV/AIDS who are homeless or at risk for homelessness find and maintain stable housing. On average, I managed 20 active clients who I met with twice a month to develop goal plans and help them to successfully reach their goals. I communicated closely with case managers to coordinate appropriate services, and maintain detailed documentation. In addition, I worked closely with landlords to maintain relationships and resolve any problems that may arise. I performed HQS inspections on each unit yearly, and administered monthly rent subsidies.

B.S., Family Social Science, Family Violence Prevention, Spanish Studies

Activities and Societies: Phi Upsilon Omicron: Family and Consumer Science National Honor Society

Spanish Culture And Language

Toledo, Spain

Education record