Twilio Developer Innovations Lab Program Manager: Lead and manage the development and delivery of dynamic, technical programs aimed at empowering customer teams to leverage Twilio-powered solutions to solve complex business challenges across entire Twilio product suite. Drive cross-functional collaboration, content development, and event execution from initiation through successful delivery, ensuring alignment between business goals and technical solutions.- Initiating and Managing Programs: Lead technical programs from planning through delivery, ensuring alignment with business goals and customer success. Manage multiple concurrent projects that drive innovation using Twilio solutions.- Cross-Functional Collaboration: Collaborate with Twilio Product Teams, engineering, and stakeholders to execute prototyping events and workshops. Act as a liaison to ensure clear communication of technical and business requirements.- Content Curation and Technical Leadership: Create technically accurate content, including demos and resources, that highlights Twilio solutions and aligns with customer needs.- Event and Program Execution: Oversee the execution of technical events such as hackathons and workshops, ensuring delivery within scope and quality. Work with GTM and Marketing to promote events and drive product adoption.- Technical Consulting and Problem Solving: Provide consultative guidance to customers on Twilio-powered solutions, addressing key challenges through prototypes. Proactively manage risks and optimize delivery.- Agile Project Management: Use agile methodologies to manage timelines and communicate progress, ensuring support for project teams and resolution of technical issues.Program Performance: - 10 Events in 2024 || Closed Won $994k || Marketing Attributed $2.4 Million || Net New $6.9 Million || Influenced $27.8 Million-- Product Focus Areas: AI, Voice, User Authentication and Identity(Twilio Verify, SNA, and Passkeys)Kat King Award Recipient

Collaborated with Enterprise client leadership to define, design, and validate impactful Twilio powered business solutions. Growth New Business SE Team Lead & Enterprise New Business Top Performer. - Partnered with Front Line Managers and Account Executives throughout sales cycle. Led strategic audits prior to client engagement. Influenced key leadership through data, strategic approaches, and compelling narratives. Owned solution design and validation — Drove deal cycle for Net New Business. Led technical discovery and strategy sessions to define use cases, establish requirements, and build solutions — SE Lead - inspiring clients about the magic of Twilio via client events, roadshows, and hackathons - Partnered with GTM leadership to "hack the territory", developing strategic approaches, processes, and products to win and expand wallet share — SE Top Performer Award FY 2022 - New Business, 2x Global Build Challenge winner, Sales Club FY 2023- Cross-functional team leadership (product, engineering, professional services, and GTM) advocating for and driving roadmaps to implement key client features, proactively adapting to market changes- Designed and led cross-functional Twilio product and sales process enablement, improving team efficiency- Twilio Bar Raiser - Partnered with Sales Leadership on hiring initiatives, interview process, and building teams

Led and managed 4 Go-Live low-code govService product implementations: - Leveraged technical background and business process analysis experience to enhance pre-sales process as product SME, facilitating closure and implementation of complex deals - Drove technical pre-sales meetings and post-sales design sessions with key stakeholders to define features, phases, and solutions requirements- Partnered with product and engineering to refine user stories, develop applications, and gather user feedback- Managed cross-functional onshore/offshore relationships and piloted effort to implement agile deliveryIndustry: Public Sector Tool: govService

Served as technical product champion for 5 Go-Live Appian applications:- Captured application requirements from key stakeholders ranging from industry professionals to software engineers to technical leadership - Worked with UX, business analysts, and the technical team to iteratively drive value: refined user stories, gathered user feedback and sentiment, and developed roadmaps for delivery- Managed cross-functional onshore/offshore teams - Aligned goals and provided guidance to internal and external stakeholders on application vision- Analyzed KPIs to proactively adjust for enterprise adaptation of go-live applications- Acted as a developer and executed successful intelligent automation applications leveraging business process automation, AI, and RPA- Leveraged technical background and business process analysis experience to align stakeholders and end-users on prioritized project roadmapsIndustry Experience:- Medical Device Application and Approval - Investment Banking/Financial Technologies- Energy- Bank to Bank Lending/LIBOR -> SOFRTools: Appian, Microsoft Power Apps, ServiceNow

Intern -> Account Manager. Intern experience was centered around research projects and writing. Technical Account Manager duties centered around creating web content and empowering customers to use BillTrack50 to its full potential. - Managed current and potential client relationships via product demos, new account setup, account troubleshooting, and account maintenance - Worked with developers to gather requirements, establish design, and develop new site features based on solution gaps - Designed and developed site content in React.js - Company representative and speaker at Equality Federation Conference - Continued involvement with company freelance writing and marketing

Founded startup focused consulting firm specializing in web development, market positioning, branding, and content creation - Projects for clients included: developing customer websites, curating content (business proposals, branding materials, and presentations), and market analysis - Managed team of freelance consultants - Created Entrepreneurial Internship Program and partnered with Denver based universities and University of Denver's Project X-Cite to create opportunities for current students to work with startups Industry Experience: Public Policy, Fintech, Education, Drones (UAVs), Hospitality, Event PlanningTools: React, Node, SQL, Adobe Suite

Marketing manager for a startup focused on making the UAS space safer for drone pilots and companies leveraging drones for business practices. Company was recognized on Startup Day Across America by Congressman, now Governor, Polis. - Preformed all marketing and market positioning activities - Developed press kit for Startup Day Across America - Facilitated event with Congressman Polis on Startup Day Across America - Co-Founder of Coalition of UAS Professionals (legislative and policy tracker)

Non-profit sponsored by the Kaufman foundation hosting events around the country each week designed to educate, engage, and connect entrepreneurs. - Partnered with members of the Startup Community to find and qualify presenters for event - Audited Pitch Deck - Event promotion via digital marketing - Facilitated event (setup, introductions, feedback, networking, wrap up)