Sarah Bihari Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Collaborated with PwC clients to deliver meaningful business and operational transformation.- Managed a portfolio of six Transformation projects for a major mining client. Tasks included budgeting, resourcing, people management, stakeholder management, and project delivery.- Utilised SAP Signavio to baseline existing processes and identify improvement opportunities for the client.- Conducted workshops with multiple stakeholders to identify and plan for high value project opportunities.

- Built and managed a team of 10 who reported into the Business Operations function. This included teams in Sales Operations, Customer Success Operations, Finance Operations, Marketing Operations, Business Automation and Integrations, and Salesforce Admin. Launched outsourcing to a BPO in Hungary.- Lead the transition of all business performance and customer data from HubSpot CRM to Salesforce to increase sales productivity and business transparency.- Streamlined cross-functional communication across customer facing teams to reduce time to close and improve customer experience.- Was a member of the Executive Leadership Team and helped guide product vision and business strategy based on the most recent performance data.

Amsterdam, North Holland, Netherlands

Managing the central Sales Operations, Lead Generation, and Onboarding teams at sennder.- Project managed the entire Shipper Operations transition to sennder systems in 6 weeks following the acquisition of Uber Freight. This included customer communication, data transfer, SFDC comparison and optimisation, process comparison and development, and internal team comparison and implementation- Created and implemented the Customer Onboarding experience using Salesforce to improve compliance and internal handovers- Developed 2021 KPIs for all teams to ensure that we could deliver the most back to the business as possible

Amsterdam Area, Netherlands

- Managed acquisition transition of Shipper Operations and Data to sennder systems within 6 weeks.− Developed a complete end-to-end funnel process within Salesforce (from lead generation to account engagement) which increased internal efficiency and communication by 60%. This involved Salesforce Admin and Solution Design work to ensure that we captured the correct customer requirements at the right times− Created a contract lifecycle management process to comply with SOX requirements and reduce the time to execute agreements by 30 days.- Helped to redesign the Salesforce instance to improve internal compliance and sales efficiency− Coordinated with teams in the U.S. to localize and launch new Uber Freight products, such as Shipper Platform, to decrease the cost of acquisition by 25%- Identified the need to build APIs between SFDC and our internal tools to ensure proper communication and automatic onboarding of SMB customers. This lead to Virtual Onboarding, which reduces the cost of manual onboarding by 85%, while ensuring customers are set up for success- Managed the Onboarding team, to ensure internal teams are aligned for the successful and seamless implementation of new customers

Sydney, Australia

- Launched the data-driven scaled Account Management team to increase customer engagement and increase revenue within the SMB long-tail by 15%- Created and developed KYC processes to ensure IPO compliance− Created automated reporting and pacing dashboards to assist account management leadership with their reporting− Launched and refined lead generation for Virtual Restaurant acquisition in ANZ, including creating new Marketo campaigns, which increased interest by 20%− Managed the team of 11 Account Managers to achieve expansion KPIs and increase customer sentiment.− Created a comprehensive employee onboarding program that has resulted in new-hires achieving their sales KPIs 3 weeks earlier.

Sydney, Australia

- Created and launched the Mid-Market Sales and Success team in Australia after analysis showed the current structure was not addressing the segment- Developed new Salesforce fields and processes to implement compliance processes for Mid-Market customers− Achieved 120% of my H2 2018 Acquisition target, which included creating partnerships with over 280 new locations.− Partnered the platform with multiple mid-market businesses that required in depth negotiations− Created automated reporting to track team and individual forecasting to drive KPI accountability.

Sydney, Australia

- Negotiated successful partnerships with over 680 restaurants, becoming the top-performing outbound Account Executive in Australia and New Zealand and contributing over $105 million worth of net-revenue− Achieved 172% of my H1 2018 Acquisition target, with over 170 restaurant partnerships.− Assisted in the launch of the Uber Eats platform in new cities across Australia and New Zealand− Managed the Queensland and New Zealand partnerships teams to achieve acquisition KPIs and drive revenue growth.− Created and refined sales processes in ANZ to increase internal efficiency and ultimately onboard more restaurants.

Bachelor’S Degree, Human Biology

Activities and Societies: Drury University Swimming and Diving Team, Alpha Lambda Delta Freshman Honors SocietyBachelor of Science.

High School, General

Student-elected leader during my senior year, which required management and coordination of over four hundred fellow students..