Sarah Brinks Email & Phone Number

Lansing, Michigan, United States

Lansing, Michigan, United States

Was contracted to work for Michigan's Department of Environment, Great Lakes & Energy in the Remediation and Redevelopment Division. This position was involved in preparing files and conducting conversion services to the EGLE, Remediation and Redevelopment Division (RRD) as they perform conversions from paper files to electronic document management (EDM) systems. This position assists in maintaining the EDM systems for the division after conversion and responds to inquiries by providing information retrieved from electronic files.

Lansing, Michigan, United States

Lansing, Michigan, United States

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Fulfillment Lead, this means:• Picking and checking merchandise for customer pickup, delivery, and installer pickup.• Being friendly and professional, and engaging customers as they enter the store, helping them find merchandise if needed.• Engaging in safe work practices and encouraging others to do the same.• Responsible for pulling and checking any relevant reports and monitoring team’s weekly, monthly, quarterly, and yearly metrics – such as Likelihood To Recommend (LTR), Pick Time, Cancellation Rate, Sales Pipeline, and comparing our team with the other 10 stores in the district.• The Fulfillment Lead spends most of his/her time checking, managing, and fulfilling orders. These orders consist of online, pick up later, delivery, install and pro. As Fulfillment Lead, he/she provides supervision, coaching, and support to the Fulfillment Associates. This associate also assists by making recommendations to solve issues and by prioritizing work to meet customer needs.

Lansing, Michigan, United States

• Collaborates with team to perform daily goals and tasks, ensuring production goals are being met during peak and non-peak hours.• Responsible for picking and staging online orders in an effective and timely fashion.• Assist customers with purchases, returns, and exchanges while delivering exceptionalcustomer service.• Follows Company order preparation standards ensuring all customer orders areaccurate and products in excellent condition.• Licensed in necessary powered equipment through company and maintains properand safe usage on regular basis.• Trained in company software related to fulfillment and customer service, such asLowe’s Genesis, Sterling, and MyRedVest programs.• Adhere to all company safety protocols and work procedures.

Grand Rapids, Michigan, United States

• Supervised and guided over 20 employees to promote professional and personal growth.• Collaborated with staff to provide outstanding customer service and maximize customer satisfaction.• Spearheaded organizing and implementing weekly trainings to maintain employees’ professional skills and knowledge.• Coordinated with Assistant Mangers to maintain a safe, fun, and family-friendly environment.• Facilitated the oversight of daily pool operations, assigning tasks to individual team members to meet operational and customer needs.• Provided fast, friendly, and knowledgeable service to all patrons, including effective problem solving and proactively promoting an adequate family environment

Okemos, Michigan, United States

• Consulted with customers on any issues with purchases from the store, or any product returns.• Advised customers to effectively answer questions on products and provide suitable products to meet necessary needs.• Delivered adequate, friendly, and informed assistance to all customers, including proactively promoting current deals or sales.• Increased customer experience in the store and fostered relationships with customers to promote satisfaction and brand loyalty.• Knowledgeable in Point of Sale (POS) systems to provide suitable assistance for customer checkout and returns or exchanges of products.Assistant Pool ManagerCity of Grand Rapids, Parks and Recreation Department | 05/2019

Grand Rapids, Michigan, United States

• Partnered with fellow Assistant Manager and Pool Manager to guide staff on customer service skills and maximizing patron experience at the pools.• Collaborated with Management Team to organize and implement weekly trainings necessary to maintain staff members’ professional abilities and skills.• Encouraged staff to promote a safe and family-friendly environment.• Oversaw daily operations of pool facility and address any issues related to pooloperations or pool patrons, inclusive of completing necessary paperwork duringemergencies, trainings, and evaluations.• Handled opening and closing duties daily at the pool, such as inspecting andorganizing necessary supplies and equipment

Grand Rapids, Michigan, United States

• Supervised pool for emergencies or dangers to pool patrons and coworkers.• Certified in CPR, administering emergency oxygen, and lifeguarding.• Participated in weekly trainings to help maintain necessary skills and preparedness foremergencies.• Capable of working on a team as a member and prepared to lead a team duringemergency situations and training.• Developed swim lesson plans to promote the learning of fundamentals of swimmingand advanced technical aspects.• Maintained necessary skills and teaching methods to effectively instruct classes andpreserve the safety of the class.

Grandville, Michigan, United States

• Facilitated guest interaction and promote a positive customer experience during checkout.• Resolved issues raised by customers related to product purchases and returns, involving price discrepancies, coupons, specials, etc.• Consulted with customers to provide efficient and knowledgeable support to answer questions about products, prices, or deals. • Skilled in Point of Sale (POS) systems to adequately assist customers during checkout and perform returns or exchanges

Bachelor'S Degree, Environmental Studies

Education record

High School Diploma

Activities and Societies: High school Swimming, marching band, jazz band, environmental club, high school soccer