• Overall backing for the domestic operational department• Transported freight through most cost effective means by using internal resources and carrier relationships• Strengthened relationships with clients, vendors, suppliers, and carriers through consistent interaction• Supported carrier development opportunities • Assisted with other special projects developed within the organization and department

Transportation Analyst (January 2012 to present)•Responsible for managing transportation management business processes (Procurement, Freight Bill Audit & Payment, and Shipment Planning & Execution) to ensure that Ryder’s solutions are meeting customer requirements. •Drive cost and service improvement by recommending and implementing solutions gained from repeated analysis. •Proactively monitor and manage key performance indicators and execute root cause analysis utilizing transportation management software. •Build carrier and customer relationships through consistent interaction.Business Development/Brokerage/Special Projects (January 2011 to December 2011)•Increased revenue by soliciting freight from current, past, and potential customers.•Transported freight by using internet searches and internal databases to identify and build relationships with carriers with available trucks.•Increased profits for moving freight by negotiating lower rates with carriers.•Minimized service failures by dispatching drivers with precise instructions and directions pertaining to shipping and receiving locations. Logistic Technician/Customer Service (September 2009 to December 2010)•Improved visibility of freight status by providing the customer with meticulous tracking updates. •Decreased freight costs by efficiently planning and consolidating less than truck load orders.•Reduced service failures through consistent and thorough communication with carriers.•Satisfied customer priorities when resolving issues by analyzing past and present data. •Measured key performance indicators for the customer by completing weekly reports.•Enhanced accuracy of tracking and reporting through timely and precise data entry. •Examined freight costs to determine accuracy and to understand cost trends overall.

Installed and configured shipping software and hardware at customer sites, as well as provided training, which offered a quick, simple shipping process. Supported customers by resolving software and hardware issues, performing software upgrades, and providing necessary monthly and quarterly file updates, in order to eliminate shipping disruptions. Determined customer shipping requirements with the purpose of customizing the software for an ideal fit, including integration with customer databases. • Consistently expedited customer setups and decreased delays in shipping by quickly and thoroughly implementing automated shipping solutions within required SLA time frames (software only–3 days, software/hardware–5 days, software with integration–10 days).• Increased accounts, together with sales representatives, by presenting potential customers the most suitable and functional automated products and services offered. Obtained an internal eCommerce technology certification to enhance knowledge of products and services.• Eliminated duplicate work when restoring previous software setups by referring to meticulously maintained, organized customer files containing copies of original work, asset records, contact information, and important notes.• Reduced barriers to shipping and promoted user-friendliness with unfamiliar software by developing written instructions to compliment verbal training.

Supported sales staff by figuring diagrams and typing estimates. Serviced customers through providing product information, writing orders and estimates, and completing sales transactions. Wrote memorandums and business letters as requested. Organized show room and warehouse.

Supervised, trained, and coordinated activities for 15 –20 students. Organized facilities and carried out nightly closing duties.