• Communicates with clients regarding tasks, progress, and issues to maintain highest levels of service, promoting exceptional standards for client expectations. • Strategically multi-task to manage multiple accounts and projects, from onboarding, client interactions, timelines, deliverables, to renewing contracts and upselling.• Build a highly effective client renewal strategy, designed to retain our existing customer base. • Conduct account reviews, risk assessment and due diligence while developing the renewal strategy; discover which accounts may be at risk, and develop plans to mitigate and bring them to closure• Manage and track client references to support new business development• Coordinate & compile conference materials for attended events, book client lodging and travel for meetings• Collaborate with departments across the company to advocate for clients and resolve client issues• Effectively communicate company messages and value propositions to clients and track all client contact • Accurately forecast renewal opportunities and negotiate renewal contracts and effectively close renewal transactions, maintaining high renewal rates and exceeding renewal goals

• Client contact and presenter for Global Data Service NA product portfolio• Liaised between all North American clients and internal departments to ensure high-quality service and solutions• Assisted new and existing clients in compensation survey choices, based on their market data purchasing options• Supported Business Development key targets for expanding product portfolio with the client by upsetting & cross-selling• Conducted web tutorials of online data tools including Comp Online and Compsource• Identified client-benefit strategies to increase participation and sales• Managed accounts and update client database, company records and survey-related documents• Built and maintain relationships with prospective and existing client relationships• Increased client incentives with compensation job matching, data submission and related inquiries

• Managed advertising space for numerous media programs and catalogs• Established professional relationships with brokers, clients, vendors and distribution centers • Sold advertising space by engaging brokers and their advertisers to test different programs• Ensured accuracy of clearances processing and orders • Scheduled mailers for insert media programs to maximize profits• Maintained monthly list management exchange reports and document exchange reconciliations• Process and bill monthly orders