Sarah Coy Email and Phone Number

Selected to lead major projects and cross-functional initiatives impacting the inventory planning organization including: outsourcing of supply chain services to a 4PL provider, transitioning inventory from newly purchased retail stores, and multi-phase implementation of supply chain planning system and retirement of legacy software.• Directed the design and deployment new supply chain planning and optimization software, including the identification of business requirements, user training plans and documentation, and retirement of existing software and tools, leading to a 50% reduction in manual work.• Oversaw the creation and revision of over 500 operational and reporting requirements for 4PL outsourcing model, negotiated with supplier on verbiage and SLA’s, and approved final requirements language.

Managed the allocation and distribution of over $700M of devices and accessories in 2,500 retail locations. Oversaw the Master Data systems used to support product purchasing, fulfillment, logistics and front-end sales systems. • Significantly reduced expedited shipments to retail stores by implementing time-phased planning methodologies and improving service level selection, resulting in an 80% decrease in the number of expedited units and a reduction in fulfillment and shipping costs.• Dramatically improved planning policies and guidelines that resulted in the reduction of inventory levels by 30-50% while increasing in-stock rates by 5-10% to an average of 95-97% across all stores.

Formulated operational strategies encompassing data services, digital print, mail services, custom kitting, fulfillment, and warehousing services. Detected and implemented process improvement measures and established ongoing performance metrics. • Increased fulfillment department throughput by 250% through redesign of work center, analysis and improvement of processes, and re-allocation of resources and responsibilities.• Orchestrated effort to improve sales and operations planning function resulting in greater visibility and control at a project level and the ability to aggregate workload by operational area. On-time completion percentages increased by 50% and unplanned overtime was decreased to near zero.

Analyzed opportunities for improvement across client services and operations functions and led implementation teams. Subject matter expert on cross-functional teams to design and deploy business solutions for new and existing clients.• Rehabilitated major client account by mapping, analyzing and improving work processes, streamlining system functionality and evaluating skills of key account personnel. Results included an increase in customer satisfaction ratings, reduction in processing time and operational cost savings of $50,000 annually.• Documented over 100 processes and procedures, including step-by-step work instructions in accordance with ISO standards.

Managed client relationships with Fortune 100/500 companies in consumer-packaged goods, financial services, and automotive industries. Created and delivered sales and business review presentations to C-level executives. • Achieved incremental revenue growth of 10% year-over-year, with an average annual increase of $400,000 on a single account.• Successfully negotiated price increase during initial contract term and secured a 3-year contract renewal without bidding or price concessions.