Team Description:Microsoft’s Digital Sales Operations team is responsible for ensuring the SMC sales team can meet their strategic business goals by operationalizing Blueprint, Role Core Priorities, and Territory Coverage. Personal Responsibility:• Provides strategic planning assistance to various lines of business to ensure their unique needs are being addressed. • Investigating and evangelizing tool and data source issues which supports the SMC seller payouts and lead… Show more Team Description:Microsoft’s Digital Sales Operations team is responsible for ensuring the SMC sales team can meet their strategic business goals by operationalizing Blueprint, Role Core Priorities, and Territory Coverage. Personal Responsibility:• Provides strategic planning assistance to various lines of business to ensure their unique needs are being addressed. • Investigating and evangelizing tool and data source issues which supports the SMC seller payouts and lead generation. • Ensure correct territory assignments for approximately 3,000 sellers worldwide. Including business needs identification through account tagging.• Provide operations guidance to our vendor team who executes on the operationalized territory assignment process.• Capture and implement business requirements for the future year SMC business planning including account segmentation and worldwide territory design. • SMC’s representative for the cross-group collaboration project which is designing the future integrated sales platform. Business Impacts:• Engaged and consulted with the M&O team to drive systemic process changes for SMC and the MS Sales Org as a whole, including post-mortem implementation of tool changes for the territory management planning process. • Implemented a cross-group collaboration to identify and produce an Industry update for over 17,000 accounts. These accounts did not have any Industry indicator and now have a full Industry/Vertical description to help drive the businesses territory design initiative. • Collaborated with 3 different lines of business to address 6 different scenarios where the HR taxonomy was impacting seller’s downstream tool experiences with the incorrect compensation design. With a quick process change we ensured that SMC sellers were paid correctly and on time. Show less

Personal Responsibility:Evaluated, audited, and lead enhanced headcount processes for a new and rapidly growing sales organization.· Recovered 9 million dollars of unauthorized account movements outside the organization.· Automated various audit systems which stabilized the classification of Sales Team member’s compensation.· Lead, organized, and published new business processes for headcount change management.· Saved hours by retiring manual reporting practices and… Show more Personal Responsibility:Evaluated, audited, and lead enhanced headcount processes for a new and rapidly growing sales organization.· Recovered 9 million dollars of unauthorized account movements outside the organization.· Automated various audit systems which stabilized the classification of Sales Team member’s compensation.· Lead, organized, and published new business processes for headcount change management.· Saved hours by retiring manual reporting practices and leveraging existing tools and processes with noadditional development cost. Show less

Team Description: Microsoft’s Sales Desk was responsible for creating customized sales proposals for strategic customers. The worldwide team was made up of 5 hubs which supported hundreds of different internal stakeholders. Personal Responsibility: Being the Lead of the Business Intelligence and Tools team, I conceptualized, created, and maintained business processes, systems delivery tools, and BI reporting structure for Sales Desk. • Managed 3 separate global vendor teams… Show more Team Description: Microsoft’s Sales Desk was responsible for creating customized sales proposals for strategic customers. The worldwide team was made up of 5 hubs which supported hundreds of different internal stakeholders. Personal Responsibility: Being the Lead of the Business Intelligence and Tools team, I conceptualized, created, and maintained business processes, systems delivery tools, and BI reporting structure for Sales Desk. • Managed 3 separate global vendor teams to maximize throughput, by using Agile methodology.• Created the BI tools/reporting roadmap and provide recommendations to the Sr. Leadership.• Designed and implemented the KPIs that were used to show proven value of the business.• Owner of ROB cycle; Design and building of dashboards providing trending analysis and insight support, and preparing Sr. Leadership for key meetings.• Partnered with internal stakeholders to guide them through the design, development, and user implementation process of new delivery systems and data warehouse needs. • Awarded several team recognition awards.Business Impacts:• Successfully lead the development and deployment of a new delivery system using Dynamics CRM, which resulted in a 15% increase in user efficiency.• Project managed a ¾ of a million dollar Tools & BI budget on time and within limits.• Gained user productivity by training 200+ team members on BI and decision making tools. A few more Strengths and Skills:• Ability to speak to a variety of audiences with strong verbal and written communication• Facilitate discussions with diverse groups including global executive, team members, and subject matter experts• Dedicated to high quality, on-time deliverables, and the success of the team/project• Explore and analyze existing solutions, but develop alternative original ideas and approaches Show less

Team Description: Microsoft’s Sales Desk was responsible for creating customized sales proposals for strategic customers. The worldwide team was made up of 5 hubs which supported hundreds of different internal stakeholders. Personal Responsibility: Being the Business Analyst Lead of the Business Intelligence and Tools team, I conceptualized, created, and maintained business processes, systems delivery tools, and BI reporting structure for Sales Desk. • Designed and… Show more Team Description: Microsoft’s Sales Desk was responsible for creating customized sales proposals for strategic customers. The worldwide team was made up of 5 hubs which supported hundreds of different internal stakeholders. Personal Responsibility: Being the Business Analyst Lead of the Business Intelligence and Tools team, I conceptualized, created, and maintained business processes, systems delivery tools, and BI reporting structure for Sales Desk. • Designed and implemented the KPIs that were used to show proven value of the business.• Owner of ROB cycle; Design and building of dashboards providing trending analysis and insight support, and preparing Sr. Leadership for key meetings.• Managed 3 separate global vendor teams to maximize throughput, by using Agile methodology.• Partnered with internal stakeholders to guide them through the design, development, and user implementation process of the delivery systems and data warehouse needs. • Awarded several team recognition awards.Business Impacts:• Increased reporting productivity by 50% by designing business KPIs and operation metrics, relayed requirements, and managed a vendor team to design a new data warehouse.• Successfully lead the development and deployment of an exploratory delivery system using Dynamics CRM, which resulted in the budget approval of a major system overall haul of the current delivery system. Show less

Team Description: Microsoft’s Sales Desk was responsible for creating customized sales proposals for strategic customers. This new business supported the US Microsoft sales team members, but was quickly growing into a worldwide business. Personal Responsibility: When I arrived, there was an excel spreadsheet. I was responsible of created a comprehensive BI plan, which includes reporting and dashboards. • Translated IT business needs into comprehensive business… Show more Team Description: Microsoft’s Sales Desk was responsible for creating customized sales proposals for strategic customers. This new business supported the US Microsoft sales team members, but was quickly growing into a worldwide business. Personal Responsibility: When I arrived, there was an excel spreadsheet. I was responsible of created a comprehensive BI plan, which includes reporting and dashboards. • Translated IT business needs into comprehensive business requirements documents• Project managed major IT reporting and SharePoint releases• Designed and supported KPI metrics for 32 monthly business reviews• Provide full analytical analysis on the state of the business and return on investment analysis• Created and maintained self service reporting for stakeholders and internal leadershipBusiness Impacts:• Stakeholders now can make informed decisions by using the newly designed ROB and KPI metrics. • Revamp survey methodology and delivery design Show less

Team Description:Microsoft’s Global Customer Service Business Intelligence Reporting Team was responsible for reporting on the health of the customer and the team that managed their issues.Personal Responsibility:Identified, extracted, and delivered global systemic issues from customer service data for corporate resolution. Responsible for building client relationships, identifying business needs, and the reporting lifecycle, including report requirement gathering, report creation… Show more Team Description:Microsoft’s Global Customer Service Business Intelligence Reporting Team was responsible for reporting on the health of the customer and the team that managed their issues.Personal Responsibility:Identified, extracted, and delivered global systemic issues from customer service data for corporate resolution. Responsible for building client relationships, identifying business needs, and the reporting lifecycle, including report requirement gathering, report creation, and analysis distribution.•Increased customer satisfaction by alerting executive and senior management to distribution issues with a newly released software product. •Identify and engage cross-group issue owners regarding customer complaints and provided guidance regarding resolution.•Managed the creation of 6,000 complaint summaries, designed project structure, and managed support staff within an urgent time frame.• Delivered global top issues findings to executive and senior management via the Customer and Partner Experience Top Issues forum for issue resolution.•Gathered and proposed business requirements to enhance customer service representative user interface to the IT group. Business Impacts:•Decrease report creation effort from 1 week to 1 hour by implementing automated structures to the report.•Provided cornerstone data analysis which influenced a 1+ million dollar warranty restructure for a major product.•Bridged regional and global reporting teams with reoccurring meetings which focused on best practices training and client satisfaction.•Awarded the Platinum Operations Team Award for successful execution of a cross group-collaboration project. Show less

Team Description:Kennedy/Jenks Consultants provides engineering and scientific solutions for water, environmental, energy, and innovative projects to government agencies and private utilities, industry and business, federal programs, and transportation clients.Personal Responsibility:Project managed environmental compliance campaigns for several large industries, including railroad companies, commerce sea ports, and an international airport. Projects included soil and… Show more Team Description:Kennedy/Jenks Consultants provides engineering and scientific solutions for water, environmental, energy, and innovative projects to government agencies and private utilities, industry and business, federal programs, and transportation clients.Personal Responsibility:Project managed environmental compliance campaigns for several large industries, including railroad companies, commerce sea ports, and an international airport. Projects included soil and surface/groundwater contamination scenarios, quality control/quality assurance and evaluation of chemical and hydrogeologic data, monitoring well installation, and composition of reports.• Project managed and conducted several successful field-investigation campaigns including soil, groundwater, and surface water collection, quality control/quality assurance and evaluation of chemical and hydrogeologic data, monitoring well installation, and contaminated soil removal oversight.• Primary communication contact with community members involved with a legal sensitivity.• Enhanced and implemented data management and evaluation activities entailing regulatory interpretation, historic data review, quality control/quality assurance, and computer database management of contaminant and hydrogeologic data.•Project management experience includes personnel management, regulatory interaction, client communication, and budget and time management.Business Impacts:• Successfully revived several mismanaged projects into viable assets.• Contributed winning proposal letters that include statement of work, projected budgets, and personnel and contractor coordination. Show less

Personal Responsibility:Led and supported in the collection and processing of groundwater and surface water samples in the field according to the U.S. Geological Survey’s National Water Quality Assessment program (NAWQA) approved protocols.• Assistant project manager of the California Aquifer Susceptibility study. Focus in the collection and processing of the ground-water samples, preparation of written, and electronic records, which led to a successful statewide expansion of the… Show more Personal Responsibility:Led and supported in the collection and processing of groundwater and surface water samples in the field according to the U.S. Geological Survey’s National Water Quality Assessment program (NAWQA) approved protocols.• Assistant project manager of the California Aquifer Susceptibility study. Focus in the collection and processing of the ground-water samples, preparation of written, and electronic records, which led to a successful statewide expansion of the project. • Conducted pore fluid extraction and analysis for a continuous core profile. Including the measurements of the core’s physical properties and description of the soils. • Built crucial partnerships with several government water districts, which rested on the success of the program. Show less