Sarah Jameson Email & Phone Number

Ardmore, PA, US

• Led the global Account Management and Success team of seven, overseeing all post-sale account activities. Conducted quarterly business reviews, health checks, and enablement sessions to drive product adoption.
• Successfully managed more than 2,500 annual renewals in FY24, consistently achieving retention targets and surpassing upsell quota of $4M by 102%.
• Created and implemented customer onboarding experience in collaboration with marketing and product, which resulted in improved customer experience and reduced churn.
• Partnered with business operations and data analytics to create dashboards that helped forecast and measure team key performance indicators, metrics, and business results to ensure focus and optimization of efforts.

• Spearheaded the launch of the Customer Advocate team as a Product-Led Growth initiative in collaboration with the Chief Growth Officer.
• Managed and provided support to more than 13,000 accounts, contributing to $80 million in revenue and ensuring high customer satisfaction levels.
• Conducted interviews, led onboarding sessions, and provided comprehensive training to grow team by 14 new members.
• Developed and implemented internal ticketing system within Salesforce to organize and track self-serve customer requests, driving cross-team collaboration and reducing time to resolution for customer base.

San Francisco Bay Area

• Managed territory of existing business and greenfield accounts, resulting in over $500,000 in annual revenue.
• Conducted product demos and presentations for prospective clients.
• Directed entire sales cycle from lead generation to closing deals through proficiency in MEDDPICC sales methodology.

San Francisco, California

• Supported driving growth and adoption within company’s largest revenue accounts.
• Generated more than $1 million in pipeline.
• Hit 100% of quota attainment in both quarters.

Greater Chicago Area

• Collaborated closely with CEO to prioritize and execute strategic planning initiatives, resulting in identification of company-wide opportunities and implementation of operational efficiencies.
• Designed and implemented new organizational structure, along with revamped compensation plan, effectively incentivizing sales force and driving improved performance.
• Developed, monitored, and adjusted sales targets for individuals, sales directors, and teams, aligning with annual growth projections and driving revenue growth.

Greater Chicago Area

• Created and delivered world-class onboarding program aimed at training and developing high-performing sales representatives.
• Onboarded and trained more than 30 sales representatives within one year, expanding sales force by 30% and generating more than $1.4 million in new revenue.
• Identified and established key performance indicators for sales representatives, ensuring clear expectations and enabling representatives to meet company revenue targets.

Greater Chicago Area

• Exceeded yearly sales target by 115%, establishing reputation as trusted resource for company leadership.
• Cultivated and managed robust pipeline of more than 100 executives from Fortune 100 companies, consistently conducting research, preliminary interviews, and sales calls to drive business growth.
• Demonstrated strong negotiation skills by successfully writing, negotiating, and finalizing average of 50 contracts per year.

Chicago, Illinois

• Managed, hired, trained and developed a team of 12 associates to hit and exceed annual revenue targets, provide outstanding customer service and maintain the highest store operational standards.
• Provided in-the-moment coaching, monthly sales training sessions and product knowledge training for commission-based sales associates resulting in an 8.7 out of 10 on customer experience surveys.
• Reduced all loss including theft to under 1% by tightening receiving process and reconciling daily manifest.
• Conducted staff performance evaluations to establish career progression for retention and reduction of turnover.
• Drove all operations, HR and merchandising functions to ensure all corporate policies and procedures were followed.

Chicago, Illinois

• Exceeded yearly sales targets; achieved top sales ranking associate by providing exceptional customer service, building a strong book of business and repeat clients.
• Promoted to Lead Sales Associate in five months after hire.
• Acting manager on duty, managed store operations and closing including all cash handling procedures.

Chicago, Illinois

• Actively reached out to network to promote various events in the Chicagoland area.
• Distributed promotional print materials to crowds in Chicagoland area.
• Assisted with developing content for social media platforms.

Chicago, Illinois

• Marketed and promoted Fret12.com an interactive website for the Chicago-based marketing agency.
• Managed Fret12’s social media presence through Facebook, Twitter and YouTube.

Bloomington, Indiana

• Managed $40,000 budget for 100 members.
• Planned and managed numerous major campus events with multiple other collegiate organizations on Indiana University Campus and in the city of Bloomington.
• Fund Raised for Indiana University Student Foundation's Dance Marathon.

Chicago, Illinois

Bachelor Of Arts, Communications And Culture

Activities and Societies: Kappa Kappa Gamma Social ChairMinor in Business Marking

Bachelor Of Arts (B.A.), Art/Art Studies, General

Activities and Societies: Extensive study of Italian history, culture and society through classroom experience and full immersion. Gained.