Sarah E. Johnson Email and Phone Number

-Director of Human Resources responsible for performing all HR related functions as a department of one; including full-cycle recruiting, payroll (ADP) processing and administration, benefits administration, performance management, onboarding and orientation, coaching, training, and strategic planning, reporting directly to the CEO-Director of Member Engagement supervising the Branch Manager, Call Center Manager and Marketing/Business Development Specialist, creating a cohesive and flexible workforce-Actively participated in monthly Board meetings and Strategic Planning Conferences as one of the members of TEFCU's Executive Leadership Team-Project Lead in system core conversion (FISERV)-Key stakeholder in several projects including a call center phone and online banking conversion-Spearheaded successful 401k conversion (Empower)-Established and led a Cultural Committee which significantly improved the credit union's culture and energy-Aggressively recruited and hired multiple positions including 3 executive level positions-Improved the credit union's employee evaluation and bonus structure-Successfully retained staff in 2023 with record turnover rates below 8.8%-Successfully completed compensation reviews and pay programs and recommended market adjustments to align staff with competitive salaries-Created and implemented new TEFCU mission, vision and value statements with a staff incentive program-Implemented a staff leave carry-over program-Leadership of 24 staff members-Voice of the Member champion to improve the member experience-Facilitated all monthly employee trainings and managers meetings

-Manager of People and Culture performing all HR related functions as a department of one; including full-cycle recruiting, payroll (ADP) processing and administration, benefits administration, performance management, onboarding and orientation, coaching and training, reporting directly to the CEO-Supervised and redesigned the Call Center team, adding additional employees and functions, creating a flexible workforce-Established and led a Pandemic Committee which played an essential role in leading the credit union through a global pandemic-Integrated and promoted a remote/hybrid workforce-Successfully launched Employee Engagement and Pulse Surveys with 100% participation and above average scores-Key stakeholder in the credit union's rebranding project in 2019-Spearheaded new employee onboarding process which included an HR orientation and training program

-HR Coordinator performing all HR related functions as a department of one; including full-cycle recruiting, payroll (ADP) processing and administration, benefits administration, performance management, onboarding and orientation, coaching and training, reporting directly to the CEO-Process yearly dormancy/escheatment activity on members accounts and annual reporting-Member service duties including but not limited to; assisting in the call center, opening and closing accounts, changing addresses, blocking and ordering debit cards, ordering checks, checking mobile capture, etc-Managed inventory and ordered all office supplies for two locations-Coordinated and completed special projects independently as assigned by the CEO

Positions included- Electronic Services Specialist/HR - 2014 - 2015- Member Service Specialist/HR - 2012 - 2014- Administrative Specialist/HR/Call Center Coordinator - 2008 - 2012- Member Services Representative II - 2004 - 2008- Systems Manager/Head Teller - 2003-2004- Loan Officer I - 2000-2003- MSR/Teller - 1997-2000