Sarah Lithgow Email & Phone Number

Charleston, Sc

- Spearheaded 15+ strategic programs impacting company-wide initiatives to design and implement new strategies, processes, manage critical changes, and drive revenue growth through their full life cycle. - Ensured collaboration across global, multi-functional teams to meet key business outcomes and deliver value to internal and external customers.- Fostered an environment where contributions were valued and leveraged for effective change management- Created analytical reports, synthesized data, and provided assessments to support tactical decision-making through defined metrics and performance against KPIs- Represented corporate interests to foster and maintain positive external vendor partner relationships- Provided concise, consistent communication and decisioning opportunities to executive and senior leadership.

- Collaborated with Sales, Customer Success and Professional Services to provide customer-centric solutions that exceed expectations.- Negotiated multi-year contracts with competitive terms, including key price increases and opportunities for upselling.- Utilized metrics and reporting in Salesforce to assess customer account health and determine strategy and approach.- Contributed to special projects to build relevant, applicable training content.- Exceeded monthly and annual retention goals consistently.

- Managed over 100 complex multi-product SAAS software implementations across business units to maximize operational excellence and customer satisfaction.- Led all aspects of implementation from requirements-gathering, kickoff, scheduling, resource allocation, training, escalation management and post-implementation transition to support- Created Salesforce reporting to track milestones and ensure timely project completions for revenue recognition goals on a monthly and quarterly basis. Served as a liaison to sales, support, and success teams to build trust and confidence.- Identified process inefficiencies, building and directing innovative methodologies for Professional Services operations.

- Owned the end-to-end customer experience, handling escalations to drive swift and effective technical resolutions- Developed the Client Recognition Program to foster customer loyalty- Accelerated internal and external adoption of a customer-driven community, which was the first of its kind at Blackbaud.

Bachelor Of Arts, History

Activities and Societies: Kappa Delta, Gator GrowlMinor: Business Administration

Master Of Science, Historic Preservation

Graduate Fellowship received for undergraduate academic achievement.