Sarah Maher Email & Phone Number

Nenagh, Ie

Dublin, County Dublin, Ireland

Shannon, County Clare, Ireland

Calgary, Canada Area

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

- Assist Project Coordinator in the planning, implementation, and tracking of company projects.- Develop and coordinate marketing initiatives in order to grow and expand the company brand locally and across Canada.- Maintain and evoke a high level of professionalism and competence with every client interaction.- Attend professional development courses that promote industry knowledge and personal growth.- Contribute to the development and maintenance of standards, policies and… Show more - Assist Project Coordinator in the planning, implementation, and tracking of company projects.- Develop and coordinate marketing initiatives in order to grow and expand the company brand locally and across Canada.- Maintain and evoke a high level of professionalism and competence with every client interaction.- Attend professional development courses that promote industry knowledge and personal growth.- Contribute to the development and maintenance of standards, policies and procedures regarding customer service. Show less

- Managed the escalation process for Gilt City Customer Service issues which involved communicating daily with account management teams based in New York City.- Ensured resolutions were achieved for escalated member issues. - Audited, analyzed and reported the general health of Customer Service to upper management and executive level to drive operational efficiency and improvement.- Assisted the Sr. Manager of Email & CRM is setting up, testing, and deploying both Gilt City sales… Show more - Managed the escalation process for Gilt City Customer Service issues which involved communicating daily with account management teams based in New York City.- Ensured resolutions were achieved for escalated member issues. - Audited, analyzed and reported the general health of Customer Service to upper management and executive level to drive operational efficiency and improvement.- Assisted the Sr. Manager of Email & CRM is setting up, testing, and deploying both Gilt City sales reminders and promotional‍ content‍ as‍ well‍ as‍ affiliate‍ clients’‍ email‍ marketing‍ campaigns.- Maintained awareness of email marketing trends, technologies, and anti-spam laws.- Communicated internal information about email marketing campaigns, sales errors, pain-points, and customer satisfaction to multiple departments including Business Development, Editorial, Operations, and Customer Service Teams.Achievements:- Decreased the resolution time for escalated cases by almost 50% over a 6-month period.- Managed the Gilt City Taskforce to review and implement processes in order to improve customer satisfaction Show less

Ireland

Gilt.com is an innovative online shopping destination offering its members special access to the most inspiring merchandise and experiences every day at insider prices. My responsibilities as Customer Service Specialist included:- Represented the company by handling contacts by phone, email, and through social media channels such as Facebook, Twitter, Instagram, Google Plus, Yelp, & Sitejabber.- Maintained the voice of the brand on these public forums whilst providing support during… Show more Gilt.com is an innovative online shopping destination offering its members special access to the most inspiring merchandise and experiences every day at insider prices. My responsibilities as Customer Service Specialist included:- Represented the company by handling contacts by phone, email, and through social media channels such as Facebook, Twitter, Instagram, Google Plus, Yelp, & Sitejabber.- Maintained the voice of the brand on these public forums whilst providing support during online sales, as well as post-sale support covering a range of topics.- Real-time queue monitoring and workforce management - Ensuring SLA's were met and exceeded across all contactchannels. These service levels and trending issues were then reported to CS management teams- Distributed all internal marketing and communication pieces by updating the customer service forum.- Provided customer feedback to management in order to continuously improve the shopping experience.- Served as a liaison between the customer and various internal departments in regards to shipping, technical and designer issues.- Promoted within the company to a role of more responsibility. Show less

Postgraduate Diploma In Digital Marketing

The Postgraduate Diploma in Digital Marketing covers a combination of material in four Specialist Diploma Courses, including: Search.

Bachelor'S Degree, English & History

The skills acquired in a degree in English and History provide graduates with a wide range of transferable skills, which are useful.