• Strategized and developed promotional materials for events and initiatives on various platforms, reaching over 2,000 accounts monthly.• Leveraged analytics data to optimize interaction with posts and maximize event attendance.• Managed all member and external communications on social media accounts, ensuring all questions are answered and relations are maintained with fellow clubs.• Collaborated with executive team to coordinate 13 events throughout year for over 350 members, enhancing member experience and fostering community well-being.

• Liaised with the Vice President of Academic Affairs and other DeGroote Commerce Society teams to organize faculty-wide events and streamline resources for DeGroote students.• Utilized Microsoft forms, Excel, and various other platforms to compile both expected attendance levels for events, student needs, and useful event feedback afterward.• Constructed detailed plans for events, ensuring seamless events and positive experiences for attendees.

• Mentored 7 teams of high school students throughout multi-stage case competition, leading two to place in top five out of over 140 teams.• Facilitated regular meetings and open communication to answering any questions needing to be addressed regarding response formulation, presentation skills, and university-related topics.

• Optimized guest experience through prompt and professional service while taking orders, delivering food to table, processing payments, and all other related tasks.• Accelerated rate of order fulfillment by taking initiative to institute new organizational system in bar area and accepting responsibility of related inventory tracking.• Adapted quickly to various unforeseen circumstances, resolving issues rapidly and without disrupting guest experience by utilizing problem solving skills and technical competencies.

• Operated efficiently and accurately under pressure in collaboration with other team members across various functions to complete orders up to company standards and in a timely manner.• Communicated with up to 12 coworkers, enabling team to seamlessly complete up to 400+ orders per night.• Adapted quickly to fast-paced environment, quickly being promoted to higher level position and thoroughly training 12 new employees on best practices for success.• Identified areas of operation with potential to be more efficient and implemented new processes, increasing speed and service to clients.

• Handled point of sale transactions, customer service support, and maintenance of store cleanliness with a strong dedication to customer experience.• Leveraged interpersonal skills and gained marketing and sales experience by advertising store offerings, explaining product information, incentivizing loyalty programs, and establishing positive customer relations, generating $2,000+ in sales daily.• Completed end-of-shift cash out procedures accurately, correctly computing daily sales data and inputting it in paperwork and deposit forms.