Oversees daily operations of a high volume fine dining Italian restaurant including but not limited to; staffing, education, high end wine cultivation, vendor operations and technical issues.

Create 100% guest satisfaction by providing service brand behavior, and genuine hospitality.Deliver a consistently high level of customer service to each client and create a welcoming environment which result improving productivity. Keep bar area clean in accordance with the company’s guidelines as well as the requirements of the local health department for protecting the customers and staff. Prepare and serve alcoholic and non-alcoholic drinks in accordance with standard recipes.key Highlights: • Delivered a positive and friendly guest experience by interacting with patrons.• Managed the bar and oversaw operations, including cash control, inventory, and promotional set-ups to achieve full business potential.• Ensured customers legal age requirements before offering alcohol products to protect the bar from legal action.

Crafted a good working relationship with co-workers, management, and guests. Mixed all drinks based on the serving sizes as outlined in the company manual to minimize costs. Developed cocktail menus to add variety.Key Highlights:• Optimized business growth by informing customers about new beverages and specials. • Monitored individual performance to ensure the highest level of productivity, and quality.• Delivered subject matter expertise, while monitoring, ordering and restocking bar inventory to run the operations smoothly.

Provided training to waiter staff, subordinate bartenders and cocktail servers as well as assisted in planning, promoting and hosting events to achieve their organizational and personal goals. Responded quickly to any requests from customers in a professional, and polite way to entice them to open up and spend more time in the bar.Key Highlights: • Protected business reputation by maintaining the knowledge of hospitality standards for bar items.• Implemented effective procedures of resolving customer service issues to ensure an amiable and friendly environment. • Anticipated visitor's needs, while giving excellent service to ensure the guests return.• Organized bar area to streamline drink preparation and maintain safe stock levels.

Achieved organizational long-term goals by formulating strategic and operational objectives.Promoted Company products/services by utilizing viral media outlets such as Facebook, Twitter, Instagram and Snapchat. Accomplished business requirements by using software tools such as Nielsen app, Salesforce app, Excel, Photoshop, PowerPoint, Word and Outlook to ensure flawless transactions. Escalated client experience and trust by recommending digital and geo-targeted campaigns according to their needs.Key Highlights:• Achieved performance improvement goals by establishing and executing annual sales plans and strategies for the Pittsburgh territory.• Strengthened client loyalty by playing an integral role in delivering competent customer service.• Made positive, and lasting impacts by maintaining strong and strategic partnerships with clients to ensure the successful execution of deliverables.

Developed strong and trusted relationship with customers through timely and accurate communications.Acted as a liaison between clients, physicians and pharmaceutical representatives to encourage co-operation and the exchange of information. Designed web and other content, including monthly newsletters and promotional calendars to attract clients and improve relations with existing clients. Key Highlights:• Created client databases and fulfilled their needs by promoting special products and services.• Strengthened client loyalty by playing an integral role in delivering competent customer service.

Enhanced business growth by developing and maintaining strong relationship with customers. Captured and reported campaign recaps as well as highlighted successes and opportunitiesfor continual improvement.Key Highlights:• Evaluated the effectiveness of marketing strategies by analyzing ratings and programming features of the competitors. • Efficiently Performed account planning and strategy, while focusing on data analytics.• Increased revenue of existing clients while obtaining new business.

• Materialized Electronic Press Kits and sponsorship acquisitions for galleries, musicians,artists and small businesses.• Coordinated events for 50-500 attendees.• Gained success with limited client budgets.

• Oversaw the duties of nightclub cocktail waitress.• Up selling items and maintained professionalism for high end/high profile clients.

• Performed as a high volume music venue bartender.

• Maintained impeccable customer service to ensure guest satisfaction and dining experience.• Utilized a personal system to organize customers' orders and provide excellent service.• Ensured prompt and courteous attention to customer needs while providing superb customer support.