Managed day-to-day operations of the fitness studio, overseeing all aspects of facility management, member services, and staff coordination. Led a team of sales associates, trainers, and support staff, providing training, guidance, and performance evaluations to ensure a high level of customer service and operational excellence. Implemented effective sales strategies and marketing initiatives that contributed to a consistent increase in membership enrollment and revenue generation. Orchestrated fitness classes and schedules, optimizing resource allocation and ensuring seamless execution of workout sessions. Fostered a vibrant and positive studio culture, promoting teamwork, motivation, and a sense of community among both staff and members. Developed and maintained strong relationships with current and potential members, addressing inquiries, resolving issues, and delivering personalized fitness solutions. Oversaw financial activities, including budgeting, expense tracking, and financial reporting, to ensure the studio's profitability and adherence to financial targets. Utilized data analysis to monitor key performance indicators (KPIs) such as membership retention rates, class attendance, and revenue growth, making data-driven decisions for continuous improvement. Collaborated with corporate leadership and participated in regional meetings to align studio goals with overall company objectives. Implemented health and safety protocols, ensuring compliance with industry regulations and creating a secure environment for staff and members. Coordinated community engagement events, workshops, and challenges to promote the studio's brand and increase member engagement. Managed inventory, equipment maintenance, and facility cleanliness to uphold a professional and welcoming studio atmosphere. Handled administrative tasks such as scheduling, payroll processing, and record-keeping to streamline studio operations.

Collaborated with cross-functional teams within the IT department to assess training needs and develop comprehensive learning solutions for technical staff. Designed and delivered engaging training programs, workshops, and seminars to enhance technical skills, system proficiency, and overall productivity. Conducted thorough training needs analyses to identify skill gaps, develop learning objectives, and tailor training content to meet the specific needs of IT professionals. Created and maintained training materials, including e-learning modules, user guides, documentation, and multimedia presentations, ensuring accuracy and relevance. Utilized various instructional methods, such as classroom training, online learning platforms, and hands-on workshops, to accommodate diverse learning styles and preferences. Implemented effective assessment methods, including quizzes, simulations, and practical exercises, to evaluate learning outcomes and measure the effectiveness of training programs. Provided individual coaching and support to IT team members, addressing technical challenges, troubleshooting issues, and offering guidance on best practices. Collaborated with subject matter experts to stay updated on the latest technologies, tools, and industry trends, integrating relevant information into training content. Managed training schedules, registrations, and logistics, ensuring seamless coordination and participation in training sessions. Gathered feedback from trainees and stakeholders to continuously improve training content, delivery methods, and overall learning experiences. Contributed to the development of IT policies, procedures, and guidelines, promoting standardized practices and enhancing operational efficiency. Leveraged strong communication and interpersonal skills to foster positive relationships with IT team members and stakeholders, fostering a collaborative learning environment.

Effectively managed a high volume of inbound customer calls and inquiries, providing exceptional service and resolving issues promptly and accurately. Demonstrated strong product knowledge to address customer questions, concerns, and requests related to insurance policies, claims, benefits, and coverage options. Utilized active listening skills to understand customer needs and tailor responses, ensuring a positive and personalized interaction experience. Documented and maintained detailed records of customer interactions, inquiries, and resolutions in accordance with company policies and procedures. Collaborated with cross-functional teams, including claims processing, to facilitate seamless resolution of complex customer cases. Provided accurate explanations of policy terms, coverage limitations, and claims processes, enabling customers to make informed decisions. Proactively identified opportunities to enhance customer satisfaction and retention, making recommendations for process improvements and customer service enhancements. Maintained a strong understanding of industry regulations, compliance standards, and company policies to ensure accurate and compliant customer interactions. Demonstrated empathy and patience in handling sensitive customer situations, such as bereavement claims or health-related inquiries. Participated in ongoing training and professional development programs to stay updated on product knowledge, customer service techniques, and system updates. Met and exceeded individual performance targets, including call handling metrics, customer satisfaction ratings, and resolution timeframes. Actively contributed to a positive and collaborative team environment, fostering open communication and knowledge sharing among colleagues.

Assisted the Customer Service Manager in overseeing daily operations of the customer service department, ensuring efficient and exceptional service delivery to shoppers. Managed a team of customer service representatives, providing guidance, coaching, and training to enhance their performance and uphold service standards. Handled escalated customer inquiries, concerns, and complaints in a professional and empathetic manner, striving to achieve swift and satisfactory resolutions. Supported the development and implementation of customer service policies, procedures, and training programs to optimize team performance and ensure consistent service quality. Monitored and maintained adequate staffing levels to meet customer demand, coordinating schedules, breaks, and rotations to ensure smooth operations during peak hours. Assisted in managing the checkout and front-end areas, overseeing cashiers, baggers, and self-checkout systems to facilitate efficient and accurate transactions. Collaborated with other department managers to address inventory discrepancies, pricing issues, and product availability concerns, ensuring seamless coordination across the store. Implemented and upheld safety and security protocols, including cash handling procedures, to prevent fraud, theft, and safety hazards in the customer service area. Assisted in tracking and analyzing key performance indicators (KPIs) such as customer satisfaction scores, wait times, and transaction accuracy, making data-driven recommendations for improvements. Conducted regular performance evaluations for customer service team members, recognizing achievements and identifying areas for growth and development. Assisted in organizing and promoting store events, promotions, and community outreach initiatives to engage shoppers and enhance their overall experience.

Assist customers daily on service needs, cashing checks, returns, complaints, and sending and receiving money, managing store cash limits, as well as opening and closing procedures.

Assisted business clients in managing their cash flow and financial transactions through TD Bank's cash management services. Provided expert guidance and support to clients in setting up and utilizing online banking platforms for efficient cash management. Processed and monitored various cash management transactions, including wire transfers and ACH payments Responded promptly to client inquiries via phone, email, or in-person, resolving issues, answering questions, and providing exceptional customer service. Assisted clients in troubleshooting technical issues related to online banking and cash management platforms, ensuring seamless functionality. Managed and maintained client accounts and profiles, ensuring accuracy and compliance with banking regulations and policies. Assisted in the implementation of new cash management products and services for clients, providing training and support as needed.

Administrative duties for the office Assigned a state for processing car loan contractsData entry Communication with Dealerships to adjust or revise contracts out of scope

Provides legendary Customer Service while processing Customer transactions face-to-face for a variety of routine to more complex financial transactionsConsistently executes appropriate behaviors to deliver a Legendary Customer experience in the StoreConducts needs-based conversations and offers financial solutions to meet our Customers' needsMakes quality referrals to appropriate partnersResponsible for meeting individual performance metricsResponsible for making sound decisions and timely problem resolutionResolves problems independently, escalating more difficult issues to managementProcesses Teller transactions for Customers including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verifying currency, balancing cash drawer, and night depositsBalances Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessaryAdheres to safe deposit box procedures/operations and guidelinesServices both lobby and drive-thru Customers