Leading the Client Success team, focusing on driving growth of our large and enterprise portfolios.

•Community Manager - build brand awareness and community engagement through the creation of strategic branded content.•Develop relationships with influencers to build brand awareness and increase online presence. •Work collaboratively with broadcasters & partners, ensuring all social marketing initiatives are properly aligned with the overall marketing strategy and timeline.•Established myself as the resident specialist and company resource for all things related to social marketing and community management. •Coordinate and manage various marketing projects including research, strategic content planning, publicity and promotions. •Track & analyze performance to develop and adjust social strategy beyond likes and follows. •Work with social media management tools such as Adobe Social, This Moment, Hootsuite, TweetDeck, Google Analytics, Sysomos, and Sprout Social.

• Product training & implementation • Trusted advisor - understanding my clients' business priorities and objectives to drive desired outcomes, supporting product adoption, expansion and growth. • Technical & product support. • Responsible for the implementation of customer success best practices and processes to optimize the customer experience from sales handoff to renewal.

YPDine is the leading digital Business solution provider in Canada for the restaurant and fine dining industry.•Possess extensive understanding of the unique technological requirements of the food service industry.•The Digital Account Coordinator is a key role within the client-facing team, responsible for client onboarding, product training & implementation, and account management and support.•Work with business development - demo support, understanding requirements and providing use cases.

• Training & implementation• Account management - from sales handoff to renewal, frequent client touchpoints and quarterly business reviews to help drive production adoption, expansion and retention• Technical support shifts and on call• Helped build out and implement best practices and processes for client-facing teams.

Sales coordinator, Canadian business unit. • Build sales materials, strategic documents and PowerPoint presentations centered around the following revenue categories: o In-game and around-game brand partnerships o Licensing and royalty-based deals o Tech bundles with the Original Equipment Manufacturer (OEM)• Work closely with group’s senior manager to ensure deal terms are outlined, executable and on-track.• Work with internal purchasing team to generate invoices, purchase orders and track royalties.• Update the internal pipeline for meetings with finance, management and clients.• Gather information for post-mortem analysis to evaluate effectiveness of project.• Stay up-to-date with videogame, social media, mobile and tech markets through trade outlets and by playing games. • Interface with multiple internal teams including: brand management, media, finance, legal, purchasing, and development teams to ensure the group is compliant

Owner/Operator of 12 room hotel. •Awarded Trip Advisor's Travelers’ Choice Award 3 years in a row.•Hotel was consistently ranked in the top 5 hotels in the Caribbean & Mexico.

Staffing specialist for a full-service recruitment firm, Oil & Gas.• Manage multiple domestic and international clients – some of the largest Oil and Gas companies in the world.• Responsible for sourcing, screening, and interviewing candidates for engineering/executive management positions, both international and domestic.• Support business development; engage with potential clients and signed new accounts.• Proficient with Taleo and LinkedIn, career web sites and social media to source potential candidates.

• Award winning, globally syndicated television program, “Debbie Travis’ Facelift” (a reality-based interior design program).