- Spearhead the development and delivery of New Hire, Offshore, Stylist, Operations, and Leadership training programs- Collaborate with other members of senior management to identify training needs and develop strategic plans for ongoing improvements.- Utilize data and continuous feedback to evaluate the effectiveness of training initiatives and implement recommendations for continuous improvement.

-Developed and executed comprehensive strategies, resulting in a transformative learning and development experience across all lines of insurance, driving employee growth, and fostering organizational performance.- Handled compliance, PII, and best practices material creation and training facilitation.- Spearheaded the creation of impactful programs such as the Claims onboarding program, CLX University, and the first manager and leadership training program at Lemonade. These initiatives significantly enhanced employee onboarding, continuing education, and leadership capabilities throughout the company.- Successfully collaborated with diverse departments and stakeholders, including Compliance, Insurance Product, Finance, Customer Experience, Bionics, Platform Product teams, and C-level executives. Acted as a key liaison, fostering synergies, and aligning learning and development initiatives with broader organizational goals.- Implemented process improvements and optimized the learning ecosystem by onboarding a robust Learning Management System (LMS) and enhancing the existing knowledge management database. - Demonstrated fiscal acumen by managing budgets for external tools, events, and compensation. - Managed a remote team while maintaining an exceptional "Leader Net Promoter Score" (NPS) of 9.8/10

- Designed and implemented a comprehensive training program for the Claims Experience team, encompassing all lines of business, to ensure consistent knowledge and skill development.- Conducted a thorough evaluation and selection process to onboard a Learning Management System (LMS) that effectively met the organization's training needs and objectives.- Developed engaging and interactive content for immersive and asynchronous onboarding experiences- Orchestrated and facilitated live onboarding trainings and continuing education sessions, employing dynamic instructional techniques to foster a supportive and interactive learning environment.

- Adjusted theft and vandalism claims over $10,000 Identified fraud rings and potential risk behavior- Assisted in identifying flags that would grow the machine- learning model- Built policies and best practice playbooks for identifying fraudulent documents and images.

- Streamlined marketplace experience and risk management, overseeing seller-facing processes and resolving payout issues.- Developed processes and playbooks for fraud detection, collaborating with government representatives and training AI/ML models.- Improved operational efficiency, acting as a liaison between teams and driving process, product, and policy changes. Handled escalated customer experiences, communicated with Tier 1 customers, and implemented effective dispute resolution techniques.- Managed remote team of experienced analysts

Conduct transaction reviews and vet prospective and existing members for credit risk as well as analyze larger activity patterns to develop and modify fraud detection rules and systems.

- First point of contact for customer questions through phone, email, live chat, and social media. - Managed a team of 6-8 CX agents during weekend shifts- Onboarded and supported QA for BPO partners

Assisted in the research and development of a cocktail program, including creating house-made infusions, bitters, and crafting seasonal cocktails

Updated and managed existing website and social media properties on an as-needed basis. Screened performance and other inquiries including mail, email and faxes.

Taught music & art enrichment classes for ages 2-6, Mommy & Me enrichment classes for ages 6 months-3 yrs.

Handled incoming and outgoing correspondence including physical mailings and eblasts. Organized personal and professional calendars for the theater company and Artistic Director. Typed documents, updated websites, compiled databases and created agendas for meetings. Wrote and edited new blog posts for shows and company news.Facilitated and built the Internship program, auditioning and bringing 3-6 UNC Undergrads to NYC for a week of seminars in acting, business, marketing and personal branding.

Created and initiated plans for database maintenance, newsletter distribution, and social media presence using web-based tools for various clients of Pilar, primarily many law and insurance offices.

Responsible for floor managing staff of 13 employees in upscale, organic health and beauty store on the UWS. Planned monthly events and parties to boost sales and connect with community. Managed Facebook, twitter, and mailing list for location.

Researched, curated & created a calendar for social media-based programming for theActors Equity 100th Anniversary initiative. Also assisted with receptionist area, including greeting visitors andresponding to telephone and in-person requests for information on an as-needed basis.

Assisted editors via semester-long program through the English department. Line and copy-edited upcoming projects and read and analyzed both solicited and unsolicited manuscript submissions