Serve as a dedicated technical resource and trusted engineering advisor for strategic andenterprise scale accountsLead consultative discovery sessions for custom solutions to scope clients' technicaldeployment requirements and success criteria, identifying complexity and risks to relay tointernal and external stakeholdersEngage with clients requiring complex solutions, understand their technical and businessneeds, and deliver an engineering spec to Wunderkind professional services teamsensuring a seamless implementation processProvide technical knowledge and solutions engineering ingenuity to answer existing clientquestions regarding product capabilities and feasibilitiesLead highly skilled conversation with technical stakeholders about data flows and systemarchitecture, including the ability to communicate technical concepts to non-technicalstakeholdersAct as an escalation point for technical support issues that require a deeper level ofknowledge regarding APIs, Javascript/JQuery, ESP/CRM systems, etcDocument processes and create resources for shared knowledge transfer

• Drives complex issues to resolution in coordination with internal engineering and development teams, providing root cause analysis and remedial steps and monitoring to detect and/or prevent issues from recurring• Supports various solutions including Cheetah Messaging, Cheetah Mail, and Cheetah Loyalty• Created, implements, & maintains a detailed monitoring playbook, pre- & post- release testing, and monthly client scorecards for each client• Identifies long-term process improvement through monitoring, analysis, and platform knowledge

• Managed 25-40 cases per week for wide variety of clients on Made2Manage ERP solution• Became subject matter expert for clients in various industries by troubleshooting installation and product issues

Fosters a cooperative and considerate educational community environment which contributes to the academic and personal growth and success of 41 residents. There is a large programming component and an emphasis on building strong relationships and leadership skills.

• Supervised team of assistants in providing information technology assistance to students and faculty as needed and performed various marketing functions for the IC program• Performed in class trainings for audiences of 15-40 students, partnered with specialty librarians to teach technological skills• Gained mastery of Panopto video recorder, iMovie video maker, Moodle, WordPress, library databases, and research

• Assisted with client marketing, data aggregation, event planning, and various tasks associated with SmarterHQ's marketing operations.• Created master spreadsheet of client data to assist the client services team in tracking campaign results.

The Boys & Girls Club of Zionsville helps area youth develop the skills, fitness, and character they need to reach their full potential as productive, caring, and responsible citizens. As a morning care coordinator, I acted as a caretaker for groups of 10-45 children. I helped provide a safe community for the children to express themselves & enabled them to strive to reach their full potential. I did this by coordinating learning, skill-oriented, and social activities, as well as daily secretarial duties & tidying of the club after children left.