•Lead onsite demonstrations and industry conference engagements to establish Genesys solution efficacy•Participate in hiring, onboarding, and other team centric initiatives, curating a balanced and positive team culture•Maintain and expand on skills, responsibilities, and acumen expectations of prior Genesys Solution Consulting roles•Supply ad-hoc ongoing technical support post-sale for current customers, strengthening relationships and confidence in solution

•Craft and present bespoke demonstrations for audiences of various roles and expertise to demonstrate product fit and generate sales wins of Genesys Cloud CCaaS solution across multiple industries•Conduct discovery to customize full product suite and out-of-the box integrations, validating solution suitability according to customer requirements•Employ empathetic problem solving to understand customer use cases, determining best offerings for specified needs throughout sales cycle•Strategize with account executives, sales consulting, and product management teams to set requirements of project and scope•Utilize Salesforce CRM for opportunity tracking and involvement, ensuring proper documentation of sales cycle•Guide prospects through POC/Trial engagements by configuring environment, troubleshooting, and being the main resource for Genesys expertise, assuring anticipated product results meet expectations•Mentor 2 teammates on recurring basis to coach and assist them in their role, resulting in higher performance

•Selected for June 2021 Cohort (1 of 8) Genesys Associates Pre-Sales Development program to establish deep product knowledge and selling fundamentals•Gained an understanding of the dynamics of the contact center industry while developing technical knowledge and refining consultative abilities•Provided strategic support to the sales organization through demonstrations, architecture designs, and RFP’s•Acquired acumen of the complex inner-workings of a sales cycle, leading to a more wholistic approach of people and project management

•Managed the performance appraisal cycle of all active full-time employees in 4 operating companies for continuous improvement •Conducted audits of compliance, compensation, benefits, and HR systems to ensure all legal and ethical obligations are met•Lead a portion of weekly new hire orientations to train employees on Employee Self-Service and Learning•Analyzed market and salary data to adjust compensation and determine bonus payouts•Served as an HR operations expert for HR personnel across 7 companies to execute corporate policies in the field •Oversaw incentive program of 975 employees to recognize employee contribution and tenure, boosting overall morale

•Worked side by side with HR professors to develop a new Human Resource Information Systems course to be implemented in the Fall of 2020•Mentoring and coaching students in course to aide in better completion and understanding of material

•Participated in the blending of two corporations totaling approximately 20,000 employees by being a management liaison, involvement in talent management/succession planning, and creating training materials•Assisted in facilitating a recent merger, disciplinary investigation, and employee relations

•Ensure the 751 residents on site have a positive experience through high quality customer service and interpersonal communication•Organize, log and perform package procedures for residents to establish package security and accuracy•Coordinate with other Community Assistants and Managers to market property events to promote resident morale•Audit and maintain property management software used to notify residents of invoices, packages, leasing, and maintenance

•Managed a team of 3 camp counselors to create a structured and comfortable environment for campers•Mediated disputes between campers through active listening to maintain a peaceful setting •Supervised 50-60 campers daily on outings to insure their safety and well being•Administered and documented 6 campers’ daily medication to guarantee timely and precise dosage •Corresponded with parents of campers to answer questions and keep them updated on daily activities