• Used interpersonal skills to maintain an efficient customer-service system in a bustling food-service environment to manage seating 200 + guests nightly• Provided excellent customer service and executed guest expectations to ensure an overall quality dining experience and achieved a 100% customer service satisfaction rate• Managed carry-out operations, reservations, and paperwork duties, and simultaneously handled a high-volume of guest arrivals and carry-out orders to achieve a 100% carry-out satisfaction rate