Convention Services Manager
CurrentDirects the after sales effort, supporting event coordination, implementation, and execution of convention and meeting contract agreements. Direct responsibility for Food and Beverage (F&B) Banquet sales goals. •Over the past 5 years hit an average of 93% of our Banquet F&B goal for the year while maintaining an individual customer survey rating of over 9.5 out of 10.•Managed over 600 events for Fortune 500 companies, professional sports leagues, and government agencies.•Coordinates arrangements for group meetings and conventions. Implements special events and other meetings/conferences and special guest projects.•Met 100% accuracy for all weekly deadlines for Banquet Event Orders, Floor Plans, and Group Events.•Forecasted room rental, food covers, F&B spend and guest room blocks.•Primary liaison managing all contract details between client and the hotel contract agreements. •Plans and conducts a multitude of site visits, pre-planning meetings and conference calls prior to group arrival.•Displayed organizational and problem-solving skills while working with the local union and their Collective Bargaining Agreement (CBA) union contracts.•Worked closely with Providence Warwick Convention and Visitors Bureau and Rhode Island Convention Center for planning citywide programs.