Responsible for developing and implementing communications approaches to deliver the Specsavers Audiology annual plan for clinical and retail operations. I provide multi-channel editorial oversight to ensure partners and colleagues across Audiology and Optics have the information they need to provide the highest quality clinical care and customer experience and to support growth as one Specsavers business across the UK, Ireland and Spain.Key responsibilities:• Communications business partner to Senior Leadership within Clinical, Operational, Retail, Trading and Technology; advising on, supporting, and communicating key Audiology change programmes and strategic initiatives.• Identifying the communication requirements of the annual and functional trading plans and developing the strategic and operational communication plans and materials required to the delivery of tangible, measurable and impactful outcomes.• Driving strategic and tactical message alignment across all internal and relevant external channels, in line with clinical best practice and corporate brand standards.• Maintaining a collaborative and joined-up approach to communications across Optics and Audiology channels and audiences to demonstrate 'one business / total care'.• Providing engaged leadership and coaching expertise to build capability and succession within the Retail Communications function.

Core offer:• Communications and stakeholder engagement strategy - Key messages and strategic narratives, audience and channel mapping, milestone and delivery planning• Copy writing - Corporate publications, internal comms, digital content, award submissions, blogs, stakeholder briefings, media releases and statements• Campaign creative development and delivery - Marketing and multi-platform• Crisis communications - Risk analysis, reputation management, stakeholder engagement, 24/7 press office / media handling offer• Consultancy - Recruitment and interview support, branding and positioning, exec / board media coaching.Clients included:• Ethical Healthcare CIC - Cheshire and Merseyside ICB comms lead for digital diagnostics transformation • Norfolk & Waveney Health and Care System - Comms lead for Covid vaccination programme and Population Health Management• NHS Provider Collaboratives - Transformation comms for Secure mental health, children/adolescent & eating disorder services• Research Consulting Ltd - Strategy, content and events• MIH Solutions - Leading comms for private pathology provider, Public Health and an Acute Trust• Far UK engineering - Award submission / published content • Keele University - Production of Strategic Vision• East Midlands Academic Health Science Network - Digital health innovation and MedTech comms• NHS England New Care Models - Comms strategy, video content, case studies and media handling• NHS Nottingham City, West and Rushcliffe CCGs - Corporate publications and annual reports• NHS Nottinghamshire STP - Media, web content, strategies and publications• Nottingham Trent University - Ad-hoc guest lecturer Working with the Media module• Healthwatch Nottm and Notts Board Trustee - Governance and strategic communications• SelfHelp UK - Board Trustee and strategic communications• Various public/private sector orgs - Recruitment, projects and crisis comms, awards, public affairs, stakeholder and reputation management.

- Strategic and operational leadership of the in-house communications function, patient engagement and media design team (12 WTE) in line with corporate vision and organisational priorities- Strategic communications advice and coaching to board and executive teams including media training, and stakeholder / public consultation management- Media handling and reputation management, 24/7 press office and parliamentary / ministerial briefings- Managing a dynamic team of innovative communicators and designers delivering corporate communications, web and online platforms, national and local campaigns (example: https://www.bbc.co.uk/news/av/health-26414373)- Strategic and operational oversight of patient and public engagement and public consultation initiatives- Internal communications and workforce engagement- Change management and organisational re-structure workforce communications.

- ITV Programme publicity and content for national and regional press: episode synopses, cast interviews and series press packs- Feature and interview placement including co-ordination and management of filming location press trips and media opportunities- Delivery of large-scale promotional events and national press launches for ITV networked drama including: Inspector Morse, Kavanagh QC, Peak Practice and the re-launched Crossroads plus various children's and regional programming- Live press room support at filmed events including the British Soap Awards and MOBO Awards.