Sarah Hartman Email & Phone Number

Cleveland, Ohio, United States

Medina, Ohio, United States

Columbus, Ohio

-Responsible for selling the public space, food and beverage, and function planning services of the center to maximize revenues and profits for the center while keeping quality consistently high.-Responsible for all catered functions from origination to execution by overseeing client functions to ensure client satisfaction. -Work on a consistent basis with sales personnel to aid in generating new business and maintaining relationships with existing accounts to meet and/or exceed food and beverage revenue goals.-Responsible for handling customer complaints and rectifying problem situations as well as accountable for extra arrangements in planning at the client's request; such as ensuring/delegating rental of tent/tables/chairs, video/audio equipment, internet connection, and specialty linen

Columbus, Ohio Area

Major Responsibilities:-Finalize and distribute convention sales leads and all forms related to processing pending and definite business:-Record and manage all forms necessary for bid process including creating bid books.-Following the bid process, assist with coordinating all aspects of site inspections including transportation and communications with all parties involved.Support assigned sales managers:-Assist with all pre and post activities related to sales missions and trade shows for respective sales managers: -Compile all the contacts' information, notes and organizing correspondence post-showPerform the following within the Simpleview database:-Accurately update projection sheets to reflect manager's definite business and tentative bookingsInput sales related activities., Create leads as needed, Process reports for managers regarding bookings and accounts, Maintain member contact records, Assist with the entry of Economic Impact calculations and related documents, Communicate directly with clients and members regarding Simpleview database information.-Conduct research and access MINT reports to compile information for a particular booking-Contribute to monthly MINT reporting of definites and histories via DMAI's website and SimpleviewAssist managers with special events.-Act as liaison for offsite managers, providing efficient and effective communication, implicit trust, and competent time management.Other Responsibilities:-Coordinate all aspects of in-house and client meetings-Attend client and Experience Columbus functions as requested:-Team with Experience Columbus and Greater Columbus Sports Commission for extra events and street teamsProcess expense reports, check requests and registrationsProvide assistance to others, as required:-Help the Market Analyst with contributed services report each month.-Provide phone coverage for Experience Columbus receptionist on scheduled days.-Help the Services department with Exhibitor Welcomes.

Greater Nashville Area, Tn

•Prepare & assist in all event contracts for the facility and work with Contract Administrator as required.•Provide administrative assistance to Sales Managers and Vice President of Sales & Marketing on a daily basis•Handle and track all leads that come into the facility•Prepare & maintain sales department weekly, monthly, quarterly, and annual reports as required by Vice President of Sales & Marketing•Maintains all membership and expense reporting required by the department•Prepares and maintains all travel and out of town expense reporting for the Sales & Marketing Department•Maintains the copy rooms and all sales and events files both new and old for the Sales Department•Maintains and provides all Concentrics reporting as required.

4001 Bell Road, Hermitage, Tn 37076

•Responsible for the sales and implementation of sales programs (birthdays, special events, group ticket purchases and online ticket programs) to groups under 50. •Meet and exceed individual and department sales quotas through adhering to established sales guidelines, policies, and procedures.•Meet or exceed personal sales /call quotas.•Taking group ticket orders over the phone and processing orders from start to finish.•Coordination of ticket pick up with Guest Relations/will-call staff.•Increase current special events and attendance while developing new special events.•Servicing accounts including coordinating the event at the park, both in planning and day of event.•Submit required sales and revenue reports to Group Sales Manager by defined deadlines.

Greater Nashville Area, Tn

•Greeted customers and provided them with information on the day’s specials•Assisted customers in ordering decisions by providing information on menu items• Prepared café and espresso drinks to customers•Operate cash register to process payments• Cleaned and maintained a clean work and customer area•Demonstrated ability to converse clearly and proficiently with customers and coworkers

Greater Nashville Area, Tn

• Coordinated and scheduled with various vendors to ensure that services were delivered in a timely manner• Acted as intermediary between management and temporary workers to guarantee services were properly performed for clients• Handled sensitive business information in a work environment with high employee turnover• Assigned specific tasks or services to staff, ensured that safety and sanitation codes were followed, trained staff to recognize improper guest behavior• Oversaw staff during large events and trade shows• Coordinated logistics between departments involved in the event• Communicated customer complaints and feedback to supervision

Columbus, Ohio Area

•Provided customer service in a fast paced environment through all aspects of storeoperations •Assisted customers in ordering decisions by providing information on menu items•Relayed orders to the kitchen and ensured accuracy and speed of order•Provided customers with checks and processed payments•Helped kitchen staff in food preparation •Demonstrated ability to converse clearly and proficiently with customers and coworkers

•Worked as an intern under my boss to help assist all phases of the weddingprocess •Handled clients from the beginning and make sure their wedding is exactly whatthey envisioned •Attended multiple networking events as well as bride shows •Directed and coordinated marketing activities and policies to promote productsand services •Developed pricing strategies while balancing firm objectives with customersatisfaction maximization

•Received guests on arrival with a friendly manner, entered complete details into the computer, operated the switchboard and PBX, messages and enquiries in an disciplined manner•Greeted and welcomed all hotel guests with a smile •Reviewed account information and charges with guests during checkout. •Resolved service-related problems in a timely manner. •Solicited feedback through questionnaires to evaluate levels of guest satisfaction. •Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.

• Formed strong relationships with customers and employees to ensure retention and long term business• Demonstrate time management skills by preparing and arranging tables for customers, as well as large sports teams in a fast paced environment

Bachelor Of Science (B.S.), Hospitality Management

Activities and Societies: Alpha Phi Omega

Education record

Education record