• Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.• Tracked project changes in system with detailed notes to help project leads access and analyze key information.• Scheduled workforce needs with superintendents and allocated company resources to meet project requirements.• Held construction progress and regular status meetings with project team.

• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.• Reconciled cash and credit card transactions to maintain accurate records.• Skillfully interacted with external vendors to obtain best quality in pricing and product.• Created fun team building activities to engage staff in up-selling to meet revenue targets.• Carefully interviewed, selected, trained and supervised staff.• Oversaw front of house personnel to maintain adequate staffing and minimize overtime