Sarah Gerber Email and Phone Number

Primarily responsible for leveraging existing key metric data and creating updated KPIs to improve sales and staffing performance. Identified process improvement, analysis of data and provided recommendations for specific actions.6 month contracted position.

•Responsible for monitoring and facilitating a best in class experience for “R” Us customers as they interacted with all aspects of Omnichannel commerce•Performed extensive benchmarking analysis of competitors both online and in store and created in-depth presentations of findings and recommendations for future improvements of “R” Us Omnichannel initiatives•Created and analyzed numerous reports to focus on Omnichannel initiatives and presented findings and recommendations to senior leadership for improvement•Assisted with prioritization of digital customer feedback for the purposes of project development

•Hired, coached, and managed San Jose fleet of eBay Now Shopping Valets to achieve sales and operational goals by reviewing performance metrics, defining process improvement opportunities, and mentoring operations team members in all day-to-day activities•Represented the eBay Now Operations team to other cross-functional teams involved in the process of launching and/or supporting merchants and customers•Defined and implemented scalable business practices and tools to identify, educate, support and grow new partners and expand sales territories•Defined, established, measured and reported on metrics across all Operations functions including customer service SLAs, support volumes, new merchant launches, marketing campaigns, and other related operational benchmarks•Developed detailed process documentation for partners, as well as internal process documentation for the eBay Now team

•Led as technical evangelist and brand ambassador across various eBay, Inc. business units to identify and secure product and account references from retail partners•Managed pipeline of all incoming business development reference requests for GSI Commerce and its subsidiaries•Responsible for production of executive innovation sessions that connected top thought leaders at eBay, Inc. and retail partners, both current and prospective. Sessions designed to maximize collaboration, showcase innovations, and inspire mutual growth across company product roadmaps•Defined, created and maintained eBay Inc. product adoption tracker to measure penetration of eBay Inc. products and services across 150+ GSI client brands•Updated product adoption tracker monthly and distributed to Corporate Communications Team for marketing purposes and Investor Relations for use during quarterly earnings calls with investors and analysts. Summarized and delivered in dashboard format to CIO for use in discussion with CFO•Managed C-Suite post-aqcuisition integration initiatives. Tasks included: defining project scopes, evangelizing product features to internal client account managers, collaborating with project managers to manage launch deadlines and provided weekly status reports to executives•Represented GSI and its product offering to other cross-functional teams to maximize synergy capture post eBay Acquisition

•Defined, established, measured and reported on strategic volume sales programs for GSI’s logo clients•Served as project manager for recurring holiday marketing program that demonstrated 50% YOY growth. Overcame steep learning curve of OMS and WMS fulfillment systems to deliver strong results from a cross-functional team of business, technology, and fulfillment center subject matter experts•Increased revenues for volume sales business through use of cross-selling and up-selling sales techniques

•Supported office recruitment and sales efforts through role as front desk administrator and assistant branch manager•Elicited marketing goals from company CEO; adhered to the set perimeters and benchmarks of her expressed vision when developing and distributing both internal and external marketing materials•Made regular sales calls to offer prospective clients a snapshot of services and solicit new business