Sarah Johnston Email & Phone Number

Oshawa, On, Ca

Toronto, Ontario, Canada

Benevity is an industry leading corporate purpose SaaS provider that powers giving, volunteering, and grant-management to drive employee engagement.Working as a Client Success Manager, I have developed long-lasting strategic partnerships with mid-market clients, and my focus is on evaluating my client's Corporate Social Responsibility (CSR) programs to maximize ROI. I thoroughly analyze campaign performance data to glean meaningful business insights and tailor thoughtful Success Plans, allowing clients to achieve their CSR goals and enhance their charitable impact regionally and on a global scale.Using my technical expertise of Benevity's suite of products, I train new users on how to effectively utilize all product functions. I am a solutions expert, always focused on making product recommendations that drive adoption of additional Benevity platforms and features to enhance efficiencies within a client's program.Expert in systems such as Gainsight, SalesForce, Excel, Jira, Confluence, Zendesk, Asana.

Toronto, Ontario, Canada

Owl Practice is a comprehensive and compliant healthcare solution (SaaS) that helps mental health professionals manage their day-to-day practice, including billing and insurance support, digital therapy, and new client acquisition.As the Customer Advocate Team Lead, I supported 8 technical support specialists, working alongside the Director of Client Services and Sales, to develop a tailored training program and deliver ongoing mentorship to new hires in a fast paced startup environment.I effectively supported our inbound and outbound sales pipelines nurturing active leads, including esteemed Canadian universities, by hosting product demonstrations, onboarding tutorials and sales webinars. Using my technical expertise, I was able to effectively troubleshoot and resolve platform glitches, mitigating at-risk client accounts when escalations were reported. I worked cross-functionally with the Development Team to identify software bugs, and documented new feature requests, testing product features through the QA process.Expert in systems such as HubSpot, GitHub, ActiveCampaign, osTicket.

Toronto, Ontario, Canada

Mississauga, Ontario, Canada

Mississauga, Ontario

Adult Learning And Development

In progress

Learning Experience Design

Completed March 2024

Advertising And Marketing Communications - Management