As part of the Summertime Pools group, I initially served as Customer Experience Manager, embedding new roles and processes in the Client Service, Construction & Permits division and preparing for future advancements in operations.Transitioning into the role of Business Systems Administrator, I undertook a diverse range of responsibilities, from successfully launching and managing a new temporary fencing hire division to authoring critical documents such as the Owner’s Operation Manual… Show more As part of the Summertime Pools group, I initially served as Customer Experience Manager, embedding new roles and processes in the Client Service, Construction & Permits division and preparing for future advancements in operations.Transitioning into the role of Business Systems Administrator, I undertook a diverse range of responsibilities, from successfully launching and managing a new temporary fencing hire division to authoring critical documents such as the Owner’s Operation Manual for a new swim spa product line.My daily undertakings ranged from providing hardware & software support to staff, updating the company's WordPress website to providing copywriting support for marketing initiatives. This fast-paced and innovative environment allowed me to make meaningful contributions across multiple facets. Show less

As Operations Manager at Audivis, a niche Commercial Audio Visual Integrator, I had the privilege of being the company's first full-time employee, working alongside respected former colleagues and executives of Mood Media.My role encompassed an extensive array of responsibilities, reflecting the dynamic nature of a small business. This included project managing upwards of 30-40 AV installation projects concurrently, overseeing service management functions, managing in-store digital… Show more As Operations Manager at Audivis, a niche Commercial Audio Visual Integrator, I had the privilege of being the company's first full-time employee, working alongside respected former colleagues and executives of Mood Media.My role encompassed an extensive array of responsibilities, reflecting the dynamic nature of a small business. This included project managing upwards of 30-40 AV installation projects concurrently, overseeing service management functions, managing in-store digital signage, and spearheading warehouse operations - from procurement to inventory management.Additionally, my contributions extended to vital general tasks in a small business, such as overseeing daily financial transactions, communications, strategic planning, recruitment, and training.The most rewarding aspect was our personalised approach that fostered close bonds with suppliers, customers, and our exceptional contractor base. It was incredibly fulfilling to be involved in every aspect of a small company achieving significant impact in its channel of the AV industry. Show less

During my tenure at Spa Industries, largest Australian manufacturer of outdoor spas, I was fortunate to be involved in the development and delivery of innovative products to the consumer market.My responsibilities encompassed optimising internal operations for the indoor category and Lanark brand, including production planning, shop floor procedures, administrative tasks, and communications. Other key contributions included managing the marketing eDM campaigns and maintaining oversight… Show more During my tenure at Spa Industries, largest Australian manufacturer of outdoor spas, I was fortunate to be involved in the development and delivery of innovative products to the consumer market.My responsibilities encompassed optimising internal operations for the indoor category and Lanark brand, including production planning, shop floor procedures, administrative tasks, and communications. Other key contributions included managing the marketing eDM campaigns and maintaining oversight as System Administrator for a bespoke Dealer POS & backend MRP system.I also played a significant role in conducting a comprehensive review of the product range, revising features and BOMs for the indoor spa range. This involved collaborating with internal stakeholders to deliver new engineering drawings, production templates, and marketing collateral for revamped product tiers.This experience not only provided valuable insights but also honed my expertise in operations management within the manufacturing industry — culminating in an exciting transition that saw me continue this passion when invited by the former CEO of Spa Industries to work for Summertime Pools. Show less

In my role as Customer Service Manager, I took charge of the department’s day-to-day operations, overseeing Client Service Coordinators and Production Planner to support the AU & NZ Just Spa’s retail network.Furthermore, I assumed the position of Business Transformation Lead, guiding the initiative to deploy our bespoke POS & backend MRP system. Working closely with the developer, I played a role finalising the system build, resulting in streamlined ordering processes, error reduction… Show more In my role as Customer Service Manager, I took charge of the department’s day-to-day operations, overseeing Client Service Coordinators and Production Planner to support the AU & NZ Just Spa’s retail network.Furthermore, I assumed the position of Business Transformation Lead, guiding the initiative to deploy our bespoke POS & backend MRP system. Working closely with the developer, I played a role finalising the system build, resulting in streamlined ordering processes, error reduction, and enhanced stock control & forecasting capabilities. The application was successfully rolled out to all Just Spas dealers and internal stakeholders.I led further transformation efforts by integrating sales and production systems from a recently acquired indoor spa division into the Spa Industries model. This integration brought about simplified production scheduling, stock management, forecasting, and accounting functions.In addition to these responsibilities, I actively participated in sales activities at Australian Pool and Spa Shows and specifically engaged in sales at Victorian shows. Show less

I had a diverse portfolio of over 50 premium accounts across Victoria, South Australia, Western Australia, and Tasmania, covering more than 3000 retail sites, including high-profile clients like Just Group, Myer, Kmart, and The Reject Shop. My role involved strategically achieving monthly sales targets through the incorporation of new media components into our offerings and the timely management of contract processes, including renewals and ownership changes.In addition to fostering… Show more I had a diverse portfolio of over 50 premium accounts across Victoria, South Australia, Western Australia, and Tasmania, covering more than 3000 retail sites, including high-profile clients like Just Group, Myer, Kmart, and The Reject Shop. My role involved strategically achieving monthly sales targets through the incorporation of new media components into our offerings and the timely management of contract processes, including renewals and ownership changes.In addition to fostering strong client relationships, I coordinated the rollout schedules for new installations and upgrades, ensuring that project deadlines and client standards were consistently met. This role also entailed providing on-site hardware installation and client training. Show less

At Mood Media's Sydney head office, I managed the Customer Service team, encompassing both the Customer Support and Fulfillment departments. This role involved overseeing project management and fulfillment of new contracts, and providing technical support to our key retail clients in Australia and New Zealand. Part of my role also involved enhancing team performance through targeted recruitment and mentoring, and I was actively engaged in negotiating with external technician providers to secure… Show more At Mood Media's Sydney head office, I managed the Customer Service team, encompassing both the Customer Support and Fulfillment departments. This role involved overseeing project management and fulfillment of new contracts, and providing technical support to our key retail clients in Australia and New Zealand. Part of my role also involved enhancing team performance through targeted recruitment and mentoring, and I was actively engaged in negotiating with external technician providers to secure favorable service terms and maintain operational efficiency. Show less

Responsible for supporting sales executives across several states. This included assisting with contract preparation, fulfillment, and managing client communications for audio-visual installations. Exclusively handled sales for the Message on Hold product line. Additionally, my responsibilities encompassed delivering sales support training at the NSW Head Office and coordinating process improvements to enhance operational efficiency.

Managed service coordination and maintenance scheduling for commercial and industrial HVAC systems.

Coordinated the production process for manufacturing CDs, DVDs, and Blu-rays for various clients in the entertainment industry.

Managed service coordination and quoted preventative maintenance programs for commercial and industrial HVAC clients.