Sarah Swift Email & Phone Number

London, United Kingdom

Founded by experienced consultants in the field of specialist IT recruitment, the aim of Phoenix360 is to deliver a professional and efficient service to make your job as easy as possible. Whether you are looking to make your next big move in the IT world, or you are a recruiting manager looking for the next talent, we will make it our job to find what you are looking for.Phoenix360 stands out from its competition because it adopts a back to basics approach which achieves regular success and truly makes a difference. This methodology provides Intelligence-Led Consulting, Key Recruitment Fundamentals and attention to detail in every area. This ensures we provide a stress-free and seamless recruitment solution for candidates and clients alike. At Phoenix360, we work with a selection of clients ranging from niche software development houses to International “Blue Chip” consultancies, and ensure that we deliver a premium service to each of these clients. Our strict CV to interview ratio means that only the very best candidate profiles are presented to our clients.

Southend On Sea, United Kingdom

* Handle incoming client calls, relating to either ongoing or new claim applications, ensuring all enquiries are dealt with in a professional, efficient and effective manner.* Take customer details and input correctly into Liberty and ensure the correct claims form is sent within 24 hours of notification, and in line with the companies procedures.

Southend On Sea, United Kingdom

Job: Inbound customer service agent. (July 2014 - 30th March 2015)* Answer incoming calls and answer general queries.* Resend documentation.* Run through after sale processes, i.e. medical after purchase, upgrades, referrals.* Selected to be part of the customer service call back team, where I had to chase up e-mail queries, complaints and then log these onto a spreadsheet.* A retentions group was set up within the customer service department and with my previous sales experience I was selected to be also part of the retentions team, whose main role was to retain existing business and then up sell.Job: Inbound telesales agent (03 March 2013 – July 2014)* Whilst within this role the duties I had to perform where;* Answer incoming calls* Run through quotes with customers for their travel insurance and optimise potential up selling opportunities whilst providing information in regards to the different options available.* To answer any questions that the customer may have swiftly and accurately.* Deal with any complaints in a calm and professional manner.* Manage personal call backs to build rapport and secure sales.