Sarah Robbins Email and Phone Number

- Manage and oversee localization projects from initiation to completion, ensuring that all projects are delivered on time, within budget, and to the highest quality standards.- Collaborate with cross-functional teams including product managers, developers, translators, and QA teams to ensure smooth project execution.- Create and manage project plans, schedules, budgets, and resources.- Proactively identify and mitigate risks and issues that may impact project delivery.- Act as… Show more - Manage and oversee localization projects from initiation to completion, ensuring that all projects are delivered on time, within budget, and to the highest quality standards.- Collaborate with cross-functional teams including product managers, developers, translators, and QA teams to ensure smooth project execution.- Create and manage project plans, schedules, budgets, and resources.- Proactively identify and mitigate risks and issues that may impact project delivery.- Act as the primary point of contact for clients, providing regular project updates and maintaining positive relationships.- Monitor project performance and provide regular status reports to upper management.- Develop and implement best practices and process improvements to optimize project efficiency and quality. Show less

- Acted as the primary point of contact for translators and vendors, providing regular project updates and managing their deliverables.- Conducted quality assurance checks on localized content to ensure accuracy and consistency.- Maintained certification documentation, including project plans, schedules, and budgets.- Assisted with risk management and issue resolution.- Developed and maintained positive relationships with cross-functional teams and vendors.

- Managed and retained a portfolio of enterprise-level customers, achieving high customer satisfaction and retention rates.- Built strong relationships with customers and cross-functional teams to understand customer needs and ensure successful adoption of company products and services.- Identified customer needs and provide customized solutions to meet their goals and objectives.- Collaborated with sales, marketing, and product teams to drive revenue growth and expand customer… Show more - Managed and retained a portfolio of enterprise-level customers, achieving high customer satisfaction and retention rates.- Built strong relationships with customers and cross-functional teams to understand customer needs and ensure successful adoption of company products and services.- Identified customer needs and provide customized solutions to meet their goals and objectives.- Collaborated with sales, marketing, and product teams to drive revenue growth and expand customer usage of company products and services.- Developed and delivered customer training and enablement programs to improve customer adoption and satisfaction.- Analyzed customer data and feedback to identify trends and opportunities for improvement.- Acted as a liaison between customers and internal teams, advocating for customer needs and providing timely and effective communication.- Developed and executed customer success plans to ensure long-term success and growth for both the customer and the company. Show less

- Managed software implementation projects for enterprise-level clients, ensuring successful project delivery within time and budget constraints.- Developed project plans, schedules, and budgets in collaboration with internal teams and clients.- Identified client needs and provide solutions to meet their goals and objectives.- Managed project risks, issues, and changes to ensure successful project delivery.- Lead cross-functional project teams, ensuring effective communication… Show more - Managed software implementation projects for enterprise-level clients, ensuring successful project delivery within time and budget constraints.- Developed project plans, schedules, and budgets in collaboration with internal teams and clients.- Identified client needs and provide solutions to meet their goals and objectives.- Managed project risks, issues, and changes to ensure successful project delivery.- Lead cross-functional project teams, ensuring effective communication and collaboration among team members.- Acted as a liaison between clients and internal teams, providing timely and effective communication to ensure client satisfaction.- Ensured project documentation is complete and up-to-date, including project plans, status reports, and meeting minutes.- Monitored project progress and performance, providing regular status updates to clients and internal teams.- Conducted post-project reviews to identify areas for improvement and ensure continuous process improvement. Show less

- Serve as the lead point of contact for all customer account management matters- Build and maintain strong, long-lasting client relationships- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors- Ensure the timely and successful delivery of our solutions according to customer needs and objectives- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders- Develop new business… Show more - Serve as the lead point of contact for all customer account management matters- Build and maintain strong, long-lasting client relationships- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors- Ensure the timely and successful delivery of our solutions according to customer needs and objectives- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders- Develop new business with existing clients and/or identify areas of improvement- Prepare reports on account status- Assist with challenging client requests or issue escalations as needed- Supporting customer implementations- Contributing to the configuration and writing of custom features- Testing and documenting new functionality Show less

- Expertly supervised and managed team of three employees, handling all Preventative Maintenance programs for over 500 locations.- Provided on site management and quality control to ensure projects meet time and budget requirements.- Coordinated and monitored successful completion of Facilities and Remodel projects.- Implemented software program (ServiceChannel) utilized by the entire fleet of stores and employees.- Managed all maintenance issues for our corporate office.-… Show more - Expertly supervised and managed team of three employees, handling all Preventative Maintenance programs for over 500 locations.- Provided on site management and quality control to ensure projects meet time and budget requirements.- Coordinated and monitored successful completion of Facilities and Remodel projects.- Implemented software program (ServiceChannel) utilized by the entire fleet of stores and employees.- Managed all maintenance issues for our corporate office.- Successfully communicated the fundamentals of proper time management and personnel interaction for maximum results.- Estimated labor and necessary materials for various types of repair work. - Interviewed and hired vendors and employees.- Coordinated subcontractors and suppliers and provide quality control on various projects. - Utilized superior communications skills to motivate staff and develop effective working relationships with peers, executives, and customers. Show less

- Handled high inbound/outbound calls regarding maintenance issues for 500+ locations.- Ensured completed work was accurate and compiled with established procedures.- Provided on-site facilities management and quality control to ensure projects met time and budget requirements.- Communicated with vendors, general contractors, architects and engineers to ensure projects were on schedule and deadlines were met.- Determined standards and production based on company policy… Show more - Handled high inbound/outbound calls regarding maintenance issues for 500+ locations.- Ensured completed work was accurate and compiled with established procedures.- Provided on-site facilities management and quality control to ensure projects met time and budget requirements.- Communicated with vendors, general contractors, architects and engineers to ensure projects were on schedule and deadlines were met.- Determined standards and production based on company policy, equipment / labor availability and workload. - Investigated and solved problems resulting from miscellaneous crisis that occurred in the field.- Created and maintained budget templates for accounting purposes.- Purchase order creation and management- Assisted in interviewing and hiring vendors and employees.- Promoted from Facilities Assistant to Senior Facilities Coordinator. Show less