Sarah Mitchell Email & Phone Number

Rowley, Ma, Us

Rowley, Massachusetts, United States

Plum Island, Ma

New Hampshire, United States

Marlborough, Massachusetts

(Enpro Was Aquired By Nrc - Salisbury, Ma)

• Directly managed sales team with annual budget of $50M• Created and implemented an Inside Sales Group• Developed annual sales budgets, including strategies for organic growth. Planned and achieved 10% sales growth every year• Planned and ran weekly/quarterly sales meetings to ensure all revenue goals and sales KPI were being met• Developed and presented training to sales, project management and general management staff including the training materials and content of the training• Designed an internal CRM program with reporting and analytical capabilities used throughout company at all levels• Designed and managed sales bonus programs and calculations• Lead resolution facilitator for revenue credit and customer disputes• Developed and implemented marketing campaigns via direct mail and e-mail. Campaigns included general marketing (company updates, holiday greetings) and targeted marketing (highlighting service lines to specific customers; offering services at certain times of the year or after specific events)• Developed marketing materials, including Statements of Qualifications, brochures, presentations• Planned and managed multiple successful marketing events• Integrated sales and marketing programs to ensure that expenditures most effectively supported sales efforts• Played key role in ENPRO’s 2015 merger with TMC and 2016 acquisition by NRC. Directed valuation of companies; oversaw due diligence teams for merger and acquisition; served on committee to develop and implement integration charters for merger• Managed team of IT, operations and management professionals to improve/modify/enhance internal systems• Provided management support and training to General Managers in all locations to resolve performance management, operations, customer service and other management issues• Key person for internal projects on an as needed basis

Newburyport, Ma

• Developed and implemented sales budgeting and account management practices. Utilized this system to develop and achieve sales budgets, with an annual increase of 10%• Created a system to capture sales activity and KPIs • Planned and managed weekly and quarterly Sales Meetings• Performed analysis of sales, territory penetration, vendor spending and gross profit margin, and utilized data to enhance effectiveness of sales and marketing efforts• Designed and managed marketing and internal events• Planned and managed multiple successful customer marketing campaigns including event sponsorship, customer appreciation cruises, and sporting events• Developed technology tools to evaluate the effectiveness of marketing efforts. Revised marketing budget and expenditures accordingly• Managed all aspects of Human Resources for 5 Service Centers and 200 employees• Developed and implemented an improved HR system for standardized and centralized performance reviews, background checks and applicant management• Created and implemented a successful onboarding program for all employees• Evaluated, selected and implemented system for going “paperless” with personnel files• Worked to have ENPRO achieve E-Verify compliance and certification• Developed system for standardizing all HR files and job descriptions

Norwell, Ma

• Managed the $2.7B Sales budgets from the interlock of industry vertical, line of business and region down to the account level by line of business in concert with the operational budgets• Managed all aspects of sales bonuses including designing plans, managing payouts and performing analysis including plan modeling• Designed and managed key performance indicators for all levels of sales including performance reviews• Managed the performance and development of a team of sales professionals• Ran an Operational Excellence team for sales performance and effectiveness to increase face to face time with customers by 2 days per week• Integral part of a committee to design, plan and execute $2M National Sales Meeting for 450+ people• Managed all aspects of territory alignment, revenue credit and project management• Collaborated with Sales Management on performance plans and strategies for sales personnel who needed skill enhancements• Worked with subject matter experts to create and standardize technical training for sales staff• Managed CRM data integrity and training, and consistently worked with IT to modify and enhance systems • Implemented Sales performance software that automated complicated bonus plans and payout• Designed and executed live sales dashboard reports for all users• Designed and implemented successful sales onboarding program that was used as a model to implement a companywide onboarding program• Led all parts of sales integration during acquisitions and restructuring, including territory management, headcount assessment and training

Norwell, Ma

• Facilitated external training programs; professional selling skills, negotiating, advanced discovery skills and Sales Management training. Recognized and rewarded for business development as a result of training and coaching totaled over $4.2M• ROI study of 18 specific customers showed training attributed over $2.6M in incremental revenues• Collaborated with Senior Management to design developmental tools and criteria for sales force as well as company wide implementation• Customized and executed on line learning system for company-wide use• Lead courseware developer and system administrator for online training system, as well as maintained courseware, processes and tools• Responsible for core competency training for all Sales and Customer Service positions• Conferred with subject matter experts to create more detailed technical training• Orchestrated sales integration during acquisitions and restructuring, including territory management

Norwell, Ma

• Key contributor in design, development and implementation of CRM system. Provided company-wide training and technical support• Created and executed training for Sales/Sales Management including systems training, territory development, basic and advanced selling skills and strategies including the designing and implementation of KIDS program (Knowledge in Diversified Selling)• Designed and implemented on-line budgeting program for a $650M sales budget• Designed and implemented annual sales compensation plans for approximately 200 employees, including quarterly bonus calculations and compensation analysis• Performed analysis on all revenue and budget data, as well as sales and company goals• Implemented projects with Sr. Management and Sales Management, CEO, CFO, COO and Finance on projects to be implemented • Developed, maintained and tracked key performance indicators for sales performance• Extracted system data to analyze business trends and wrote logic to capture information for various sales contests including quality control on data produced

Chicago, Il

• Responsible for maintaining existing business as well as growing $4M territory by $1.5M in one year• Managed large, multi-location company for all their environmental needs throughout the US and Puerto Rico

Chicago, Il

• Project manager for large multi-location customer; doubled annual revenue volume• Formulated goals for department to increase efficiencies and provide constructive feedback• Responsible for managing and training customer service department• Developed systems training manual for new sales employees• Created systems to increase productivity/accountability within sales/customer service departments• Worked in cooperation with the logistics department in maximizing efficiencies through milkrun (LTL) systems

Bristol, Ct

• Grew revenue of customer base from $2M to over $15M • Managed the growth and management of all Large National Accounts• Responsible for managing and training customer service department for start up division of company in addition to company’s new systems (i.e. WIN)• Set up monthly KPIs to establish goals for department

New Britain, Ct

• Led the purchasing and accounts payable/receivable for division• Supported sales in maintenance of customer revenues and business levels• Collaborated with General Manager for monthly billed and unbilled reviews